Relationship Manager - Grata

Grata is the leading private market dealmaking platform. We make it easy to find, research, and engage with private companies. Our platform has the most comprehensive,accurate, and searchable proprietary data on private companies, their financials, and their owners.

We help leading investors (PE/growth), investment bankers, management consultants, and corporate development teams discover and win more deals. Grata has over 1,500 customers and has been widely recognized as the market leader by G2, PE Wire, and more.

We are looking for a Relationship Manager to join our team! The ideal candidate should have a proventrack recordof account management,maintaininghigh customer renewal ratesas a result ofoutstanding customer engagement at all levels of their clients’ organizations. As Grata’s lead contact for your assignedaccounts,youare responsible forensuringhigh levelsof customer satisfaction and driving customer ROI, becoming a trusted advisor to each of your clients. Your primary goal will be driving commercial success across your accounts.

Grata is a hybrid company, which means our employees work from our London office on Mondays,Tuesdaysand Thursdays.

At Grata, we will expect you to:

• Combine commercial and engagement strategies throughout each client’s annual life cycle to achieve consistent growth in your book.Your north star metric will be your book’s NRR.

• Perform initial onboarding of accounts, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime.

• Serve as the primary contact for customers to resolve questions over email/phone, perform periodic customer success reviews that confirm satisfaction, resolve issues and bugs with the help of the Product and Engineering teams, and expand Grata use throughout the account.

• Grow your revenue base by maximizing account retention as well as renewal and upgrade revenue through increased product adoption, cross sales of new product modules, and increased user counts.

• Maintain strong relationships with customers across varied personas: users, champions and decision makers measured through engagement scores, NPS, and recorded customer feedback.

• Proactivelyidentifyaccount risks and drive churn mitigation strategies, bringing together theappropriate teammembers from within Grata to achieve consistently high client health scores.

What we are looking for:

• You have 3-5 years of experience in a customer-facing role, with commercial experience managing renewals and upsells.

• Provenproficiencyengaging directly with customers and working independently.

• Successful candidates willbe:innovative, persuasive,creative,and have a genuine curiosity in their clients’ business. They will be goal and results-oriented,optimisticand smart, with avalue-addedmindset, a proactive approach to the role and the ability to adapt to change.

• Experience developing and delivering value added communications including the ROI Grata delivers. Examplesinclude;executive business reviews, user check-in calls, and regular touch points with key influencers.

• Demonstrable successidentifyingand forecasting risk as well as growth opportunities within yourbook ofbusiness.

• Confident, high energy, self-motivated,and a true team player.

• Well-organized, with a high attention to detail, you are a resourceful problem solver and can manage multiple work streams.

• A track recordof exceeding target KPIs including but not limitedto:renewal %, upsell %, monthly active usage, and NPS

• You embrace our values.You’rethoughtful, selfless, and responsive.