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Position Summary
The SeniorAnalyst – DSCSA Exception Managementis responsible forindependently managing, investigating, and resolving complex serialization, traceability, and data-driven exceptions that prevent compliant product flow across CVS Health Mail and Specialty business units. This role serves as a subject-matter expert for DSCSA exception resolution and plays a critical role in ensuring regulatory compliance, audit readiness, and operational continuity.
The SeniorAnalyst works across SAP,TraceLink, and related enterprise systems to perform deep-dive analysis, reconcile discrepancies, and drive resolution of high-risk or time-sensitive exceptions. This role requires strong analytical judgment, advanced systemproficiency, and the ability to partner cross-functionally with Operations, Compliance, IT, and external trading partners.
The candidate can be located anywhere in the US, working remotely.
Key Responsibilities:
Independently manage and resolve DSCSA serialization and traceability exceptionsimpactingMail and Specialty product flow, including quarantined inventory.
Perform advanced investigation across SAP,TraceLinkSCWM, and related systems to analyze purchase orders, receipts, inventory movements, scan data, and EPCIS transactions.
Reconcile discrepancies across multiple systems and data sources,identifyingrootcausesand implementing corrective actions.
Investigate and resolve cross-system timing or data mismatches that result in receiving or compliance failures.
Ensure all exception handling aligns with DSCSA requirements, internal SOPs, and audit standards
Document investigations, actions taken, and outcomes in a clear, consistent, audit-ready manner.
Serve as a point of escalation for complex, high-risk, or recurring exceptions, providing guidance to analysts and operational partners.
Partner with IT, Compliance, Operations, and external trading partners to resolve systemic issues and support long-term fixes.
Identifytrends and recurring issues, contributing to process improvements, training materials, and preventive controls.
Support enterprise readiness bymaintainingstrong awareness of DSCSA milestones, regulatory guidance, and system changes.
Required Qualifications
3–5 years of experience in DSCSA exception management, supply chain compliance, PBM, Mail Order, Specialty Pharmacy, or regulated healthcare operations.
3+ years of hands-on SAP experience performing deep-dive investigation related to inventory, receiving, reconciliation, or exception resolution.
Demonstrated experience managing high-volume, high-complexity exception queues with minimal supervision.
Proven ability to reconcile discrepancies across SAP,TraceLink, and operational systems.
Strong understanding of DSCSA serialization, traceability, quarantine, and exception workflows
Excellent analytical, problem-solving, andcritical-thinkingskills.
Strong written and verbal communication skills, with the ability to explain complex issues to technical and non-technical stakeholders.
High levelof attention to detail and ability tomaintainaudit-ready documentation.
Ability to exercise independent judgment, including knowing when to pause, escalate, or challenge incomplete data.
Ability to influence outcomes, mediate conflicts, and guide team to resolution in high stake regulatory environment.
Advancedproficiencyin Microsoft Excel and PowerPoint
Preferred Qualifications
3+ years’ experience in supply chain, analysis, retail, or healthcare
BA/BS in Information Systems, Supply Chain Management, or equivalent
Advanced SAPexpertise, including investigative use of PO, receipt, material document, inventory, and discrepancy reporting transactions.
Experience working withTraceLinkSCWM, Product Track, or similar serialization platforms.
Prior experience supporting CVS Health Mail, Specialty, PBM, Retail, or Distribution Center operations.
Experience partnering directly with manufacturers, wholesalers, and external trading partners to resolve DSCSA exceptions.
Experience contributing to SOP development, training, orcompliancereadiness activities.
Ability toidentifysystemic issues and influence process or system improvements across business units.
Education
Associate’s degree or equivalent work experience
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $112,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
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