Final Documents Administrator

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
The Final Documents Administrator is responsible for receiving all incoming daily mail from title companies and county offices. This position works with other departments and Title Offices as needed for corrections to documents received and or requested. The Final Documents Administrator utilizes reports from the LOS system and investors to identify aged outstanding documents and communicates with title companies and attorneys’ offices to provide the trailing documents for delivery to the investors.

Job Responsibilities:

• Receive incoming trailing documents through various mail sources, open and prep for imaging, scan documents into LOS system and identify investor on the loan for determination of mailing the trailing document to the investor.
• Perform data entry in LOS system marking document as received, and enter date shipped to the investor of record.
• Pull reports from LOS system to identify the aged trailing documents currently outstanding with investors.
• Perform follow-ups with settlement companies and attorneys’ offices to obtain aged missing documents outstanding for delivery to the Investors.
• Obtain Certified True Copies of Mortgage/Deed of Trust from county Recorder Offices and/or final Title Policy copies from Settlement Agents or Attorney’s Offices when determined that the document has been lost or aged.
• Work with investors, internal departments, and settlement/attorney offices to cure defects found in the Mortgage/Deed of Trust or final title policy, including re-recording if needed.

Qualifications and Skills:

• High School Diploma or equivalent.
• Excellent customer service skills.
• Proficient in Microsoft Word and Excel.
• Excellent attention to detail.
• Must be able to stand for long periods of time and lift up to 25lbs.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.