The Opportunity:
This position is in support of a Department of Defense (DOD) organization located at the Pentagon. The Computer Support Administrator / Audio Visual Technician is responsible for maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, MFD's and AV equipment. Assist employees via remote access, phone, or in person. May also mentor or train other Computer Support Administrator / Audio Visual Technicians. Candidates need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems, Video Teleconferencing systems and network connectivity. They must be customer service-oriented, self-motivated and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Selected candidates may be required to provision and maintain mobile devices (NIPR, SIPR).
Responsibilities:
Responsible for resolving IT hardware and software infrastructure (desktops, laptops, VDI, VTC, servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software or system functional specifications. Analyzes, troubleshoots and resolves issues with IT infrastructure including user systems, servers, storage, VTC equipment and network connectivity. Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users. Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment. Supports new infrastructure projects. Maintains all configuration documentation for assigned infrastructure.
QUALIFICATIONS:
Required:
• Currently hold an active adjudicated Top Secret/SCI Clearance and be able to maintain (no waiver)
• Microsoft Certified Solutions Associate MCSA: Windows 10/Office 365
• DOD 8570 IAT 2 compliance (CompTIA Security +, Equal or greater)
• Self motivated
• Able to lift at least 50 lbs
Experience with the following:
• CUCM
• Cisco TMS, Switches, Routers, Meeting Management and Meeting Server
• Video Teleconferencing (VTC) systems and networking
• Extron Switchers and Extenders
• Crestron NVX, and AMX AV systems
• Unimax UC Management Software
Desired:
• ITIL v3 - Foundation
• Automation using Microsoft PowerShell, VBScript, or batch files
• Adaptable to changing circumstances and operational needs
• Understanding of Department of Defense Military standards
• Networking knowledge: A strong understanding of networking principles is essential for managing and integrating communication systems
• Troubleshooting skills: The ability to analyze issues using tools like packet capture software (e.g., Wireshark) and deciphering system traces is crucial
• Project management: The ability to manage projects from start to finish is often needed.
• Clearone Certification
• Biamp Certification
• CTS Certification
• Able to load and pull code for Crestron and AMX
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$86,600 - $181,800caci