Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s, even for the most important civic services.
Kaizen exists to restore citizens' trust in American public services by building technology that actually works. We partner with agencies at every level of government to replace legacy constituent service systems with modern, AI-native software that is worthy of the people they serve. We started in Parks and Recreation, and now we're building towards something much larger, the software layer that powers how Americans access the services their government owes them across all parts of government.
Our platform already reaches 40 million residents across 50+ agencies in 17 states.
Founded in 2022 and based in New York City, Kaizen has raised $35 million from NEA, A16z, Accel, 776, and Carpenter Capital. We're builders, designers, and operators who believe that beautifully designed software isn't a luxury in government, but it's how you earn trust back.
This role has a significant travel component and requires an individual to have strong autonomy and an entrepreneurial mindset. It is a high-agency role where you will help drive planning and outcomes for your territory and own the full cycle of the sales process. We have tremendous respect for public servants and empathize with their pain points, so low ego and high EQ go a long way.
This is a remote-first role, but you must be comfortable traveling across your region. Expect up to 50% travel during peak seasons (conferences, onsite demos, and team sessions in NYC).
You have a background in full-cycle sales, with a track record of closing enterprise and multi-stakeholder deals
You’re energized by in-person sales, relationship-building, and customer storytelling
You know how to sell a product that’s still evolving, and can get people excited about what it does today and what’s coming next
You’re scrappy and self-directed, you don’t wait for pipeline to be handed to you
You’re emotionally intelligent, humble, and excited to work with a team that values both speed and care
Lead the full sales cycle - from outbound prospecting to live demos, proposal management, contract negotiation, and closing
Own and execute a GTM plan for your territory, identifying high-priority customers and creatively breaking into accounts
Run tailored, high-impact product demos that highlight Kaizen’s values, address pain points, and align with customer goals
Self-motivated to spend up to 50% of your time in the field, as necessary - attending conferences, leading in-person demos, conducting educational sessions, and building relationships with public sector leaders
Maintain active communication with prospects, driving momentum and strengthening relationships across long sales cycles
Bring fresh approaches to government sales - we welcome creativity (and curiousity…!)
Work closely with operations, partnerships, and other GTM teammates to share insights and align on outbound strategy
Partner with Design and Engineering to relay customer feedback and help influence roadmap direction
Develop deep product expertise and stay sharp on competitive trends and the evolving govtech landscape
Maintain pipeline hygiene daily in CRM, ensuring visibility and alignment across the team
4–7 years of experience in sales, ideally in a high-growth startup - bonus points for past experience in SLED.
Proven ability to lead full-cycle enterprise sales processes by leveraging MEDDPIC, Challenger and Force Methodologies, etc
Experience with field sales
Comfortable demoing software independently
Proficiency in sales tools: Salesforce, Outreach, Gong, LinkedIn, ZoomInfo, etc.
High EQ, strong communication skills, and a thoughtful approach to relationship-building
Comprehensive medical through Oxford/United - Gold and Platinum PPO plans, with 85% of premiums covered on the Platinum plan and a $0 employee premium option. Dental through Guardian PPO and vision through Beam, with 99% of employee premiums covered and 50% for dependents.
$100,000 in fully paid life insurance. FSA and Dependent Care FSA. 401(k) access through Guideline.
16 weeks of fully paid parental leave for birthing parents. 10 weeks fully paid for non-birthing parents.
Unlimited PTO & closed for all federal holidays.
Company-wide winter break the week of Christmas.
One-time home office or desk setup stipend up to $750.
$50/month commuter benefit.
$100/month for wellness or productivity - your call on how you use it!
$500/year for professional development.
$250/year for recreation.
Company-provided laptop.
Expensed lunch while in the office.
Kaizen is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. If you need an accommodation during the interview process, email us at careers@kaizenlabs.co.
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