At Flexport, we believe global trade can move the human race forward. That鈥檚 why it鈥檚 our mission to make global commerce so easy there will be more of it. We鈥檙e shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes鈥攆rom emerging brands to Fortune 500s鈥攗se Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
As the Operations Manager and second employee in Manila, you will be a foundational leader building Flexport Philippines from the ground up. You will serve as the regional subject matter expert across Ocean (FCL, LCL, Buyers Consolidation) and Air, driving growth and operational excellence.
This role requires a leader who can "wear many hats"鈥攐ne who balances strategic scaling with hands-on execution. You will hire and coach a high-performing team, manage critical stakeholder relationships, and instill a culture of performance and innovation to make global trade easier for everyone.
Operational Leadership: Hire, mentor, and develop a team responsible for end-to-end shipment handling (Export/Import) across Ocean, Air, and Intermodal.
Service Excellence: Act as the primary escalation point for clients and stakeholders, ensuring proactive issue resolution and world-class service delivery.
Process Engineering: Establish scalable infrastructure and standardized procedures to maximize efficiency and maintain high data quality.
Strategic Growth: Partner with overseas demand teams to identify growth opportunities and recommend supply chain solutions for new clients.
Commercial Management: Monitor and optimize the cost-to-serve while maintaining high client satisfaction and employee engagement.
Cross-Functional Collaboration: Align with Customs, Trucking, and Product teams to drive continuous improvement and experiment with new growth initiatives.
Agile Execution: Deep-dive into any area of the business as needed to support a growing, lean regional team.
10+ years in freight forwarding or logistics operations, with a proven track record of leading and developing teams.
Deep knowledge of the Philippines logistics landscape, carrier practices, and multimodal transport (Ocean/Air).
Bachelor鈥檚 degree in Supply Chain, Logistics, or a related field.
A process-oriented, structured thinker with the courage to challenge the status quo and fix broken processes.
The ability to pivot between strategic vision and tactical execution.
Exceptional interpersonal skills with a client-first mindset and a passion for developing industry talent.
Excitement for building a best-in-class operational structure within a high-growth, dynamic environment.
Flexport
https://flexport.com