We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to peopleās homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the makingāand our story is still unfolding.
The Associate Manager of Vendor Compliance is responsible for leading all aspects of the CBH vendor compliance program. This role acts as the key liaison between various cross-functional teams, ensuring seamless execution of the tactical activities necessary for effective vendor oversight. Additionally, the position oversees all vendor performance data and reporting related to the Trading Partner Management (TPM) program.This is an on-site position (Monday through Thursday) based out of our Northbrook, IL office with the flexibility to work remotely on Fridays.
A day in the life as an Associate Manager, Vendor Compliance...
Lead all updates of our Vendor Operations Guide (VOG) by managing content updates from stakeholders, format and distribution.
Manage all vendor and agent mass communications
Analyze chargeback reporting to identify vendor issues and improve vendor compliance.
Build organized compliance partnerships with teams across the organization including: supply chain, transportation, sourcing, merchandising, planning, and BI team.
Provide training and support to the vendor / agent communities in the following areas: Vendor Operations Guide, TPM Systems, labeling requirements, On-time shipping policy, and ChargebacksĀ
Analyze and publish vendor performance metrics and insights monthly to ensure success against the Key Performance Indicators.
Build new and enhance existing reports and tools designed to provide operational and financial insight; Identify areas of opportunity for process improvement and executing initiatives designed to improve vendor performance and ensure vendor compliance.
Direct and respond to Vendor/Agent inquiries related to vendor operations; serve as stakeholder on special projects around vendor compliance.
Provide timely and accurate dispute resolution that identify core issues to resolve them and prevent them from happening in the future.
Partner with Vendor Ops team to design and deliver the process for onboarding new agent representation to Crate policies, operating guidelines, and order management and compliance systems.
Develop termination procedures for agent representation as it relates to updating internal systems and coordinating with agent and associated stakeholders to align on PO and commission implications.
What youāll bring to the tableā¦
Possess an understanding of various training and communication resources.
Understands PO Management activities, Vendor portals and is familiar with AS400.
Effective email communication with overseas vendors and agents.
Working knowledge of company systems and processes, such as InforNexus, MicroStrategy, AS400, and Peoplesoft.
Subject Matter Expert in Vendor Portals.
Ability to train agents and vendors on vendor portals and new technology.
Promote and maintain a āclient servicesā approach by providing a high level of support and follow-through to our buying teams, agents, and vendors.
Detail-oriented, punctual, focused and efficient.
Ability to lead and effectively manage a project/cross-functional team to drive results and meet deadlines.
Weād love to hear from you if you haveā¦
Bachelorās degreeĀ
5+ years of work experience
Background in analytics and building performance scorecards; previous experience communicating with overseas vendor communities
Advanced computer skills including Microsoft Office Suite (Excel, Word, PowerPoint), Google platform (Sheets, Documents, Slides), Business Intelligence and AS400 systems
Strong arithmetic, interpersonal, telephone presence, data entry skills
Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as āthe Companyā. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.
The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.
State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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