Senior Hospitality Network Engineer

Summary 

The Sr. Communications / Network Engineer will be primarily responsible for the successful planning, implementation and continued support of our Wi-Fi platform and related infrastructure.

Purpose 

Roles in this subfamily perform operations engineering activities with intermediate level networking knowledge and skill in a 24/7 environment.

Key Responsibilities 

• Supports implementation and deployment of new services, systems, applications and architectures with installation, configuration, integration, evaluation, testing, documentation, and training.

• Serves as a Subject Matter Expert and leads the design, build, and test activities with regards to new products, services, hardware, software, and feature/functionality within our core wireless components including routers, switches, wireless LAN controllers and access points. 

• Manages advanced level projects within Operations to confirm delivery intervals and validate critical dates and milestones to ensure delivery of services stay on target.

• Clearly understand technical problems and define solutions to mitigate.

• Define solution test strategies and document results.

• Methodically scope, troubleshoot, diagnose, and fix complex problems as required in high-scale service providerWiFienvironments while minimizing customer impacts and outages.

•  Capture configurations, logs and packet captures as necessary for escalation to engineering peers or vendors and partners.

• Partner with Operations team members to prepare low level designs, configurations, and methods and procedures to gain operational perspective, including reliability, scalability, simplicity, and standardization.

• Partner with peer Engineering team members to gain in-depth understanding and risk of proposed changes to hardware or software.

• Replicate production issues in staging lab environments along with traffic generators as necessary.

• Assess and continually improve lab methods and procedures.

•  Define event engineering requirements, author methods and procedures to be executed on defined SNMP or syslog alarm conditions and validate test cases in lower environments.

•  Quickly understand preliminary product/platform concepts or high-level designs and subsequently author technical requirements as necessary.

•  Translate high level engineering documentation into working configurations and test plans.

•  Creates network change tickets in line with current processes and validates conflicts to ensure no unnecessary outages.

• Participate in a scheduled on-call rotation. 

•  Participate in planned maintenance activities during maintenance windows as needed.

• Assists with coaching and mentoring of junior technicians and Cox tiered support teams.

Preferred