At Avis Budget Group, we move fastâand our service needs to move with us. Weâre looking for a Real Time Analyst (RTA) to join our Workforce Management team in Barcelona and help ensure our contact centre operations run smoothly, efficiently, and in line with service expectations.
What youâll do
Youâll be at the heart of live operationsâmonitoring performance, identifying risks, and taking quick action to protect service levels across our contact centre network.
Monitor real-time performance (SL, ASA, AHT, occupancy, volumes) in 15-minute intervals
Identify service risks and recommend immediate operational actions
Track and manage agent adherence and support timely corrections
Monitor intraday shrinkage (absences, delays, availability changes)
Coordinate with Team Leaders, Operations, and outsourced partners
Provide intraday updates and end-of-day performance insights
Support workforce planning with actionable operational feedback
What weâre looking for
Minimum 1 year experience in WFM / Real Time / Scheduling / Operational Support (required)
Strong Excel skills and confidence working with data
Familiarity with WFM tools (NICE IEX, Verint, Calabrio or similar)
B2 English level Â
Fast decision-making mindset in a live operational environment
Strong communication and ability to influence without authority
Why join us
Hybrid working model.
Full-time permanent contract (39h a week).
Wellness and fun activities
VIP and rental car discounts.
Excellent and multicultural environment at the Barcelona World Trade Centre.
Health & Life insurance after 6 months.
Ticket restaurant, and free car rental after one year.
Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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