Job Profile:
Student Support Specialist 2Job Family:
Student Support ServicesTime Type:
Full timeMax Pay – Depends on experience:
$60,200.00 USD AnnualApply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.Job Description:
This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.
Are you passionate about empowering students to complete their degrees? Do you excel at empathetic communication and problem solving? Then check out the EdPlus Re-Entry Specialist opportunity below!
ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.
Want to know more about working at EdPlus? Click here!
We are seeking a collaborative, problem-solving EdPlus Re-Entry Specialist to join our Success Coaching Center team. Every day you will make a difference in the lives of others by engaging in proactive outreach to undergraduate and graduate students who have paused their academic journey, identifying barriers to persistence and return. You will conduct in-depth consultations focused on financial considerations, academic pathways, and personal circumstances to support students in successfully re-enrolling.
You will focus on tailored guidance, connecting students with relevant resources, and explore all available options to facilitate a smooth return to ASU. Your success requires creativity, persistence, and a student-centered approach.
Additionally, you will collaborate closely with colleges, advising teams, and campus partners to build strong working relationships and ensure students have access to the tools, information, and support needed to achieve their academic goals.
Essential Duties:
Engages in proactive outreach to resolve obstacles that are impeding students who have stopped out to return to an ASU program.
Coach students on developing a plan to achieve their academic and career goals.
Reviews completed degree information and remaining credits, as well as alternative program options with students; connects them with the appropriate advising department.
Works closely with financial aid services, student business services, and academic units to re-enter students and set them up for success.
Provides support for student accountability and success through collaborative, ongoing connections, from initial contact through the first week back in class.
Responds to student questions and concerns in a timely manner.
Works to build student knowledge, skills, attitudes, and beliefs that support success.
Collaborates with the supervisor for ongoing growth and development plans.
Identifies areas for growth and opportunity and creates a personal development plan.
Works collaboratively and promotes the discovery process for problem-solving.
Works with internal and external partners in a positive and proactive manner.
Stays up to date on current policies and training within the university.
Assumes or coordinates other duties or projects as assigned or directed.
Desired Qualifications:
Bachelor’s degree or higher in a related field.
Demonstrated strong customer service orientation with a commitment to helping others; experience in coaching, advising, or education preferred.
Evidence of excellent verbal, written, and presentation skills, with the ability to communicate persuasively and with empathy.
Experience supporting online programs and working with students in a higher education environment.
Demonstrated ability to build and maintain collaborative relationships with diverse populations.
Experience using CRM systems (e.g., Salesforce) and proficiency with MS Office and Google Workspace.
Demonstrated strong organizational, time management, and prioritization skills with high attention to detail.
Demonstrated ability to follow established guidelines, policies, and procedures while delivering accurate information.
Experience working with large and diverse populations in a fast-paced environment.
Demonstrated proficiency in multi-channel communication, including text, social media, and chat platforms.
Demonstrated understanding and awareness of ASU quick re-entry policies, financial aid, and academic policies.
This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.
NOTE: Please answer the following questions in your cover letter:
Describe your experience supporting students in returning to higher education after stopping out, and how you identify and address barriers such as financial, academic, or personal challenges?
Describe your level of familiarity with ASU’s Quick Re-Entry process, including relevant financial aid considerations and academic policies. How have you applied this knowledge (or similar policies) to guide students back to enrollment?
Salary & Benefits:
$51,500 - $60,200 per year; DOE
The target salary for this position is $52,000 per year.
ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.
Healthcare
Financial Security
Retirement
Family Resources
Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
Discounts
Working Environment:
EdPlus at ASU is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.
EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy.
Applicant must be eligible to work in the United States; EdPlus at ASU will not be a sponsor for this position.
Department Statement:
EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the university charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.
EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.
Driving Requirement:
Driving is not required for this position.Location:
Off-Campus: ScottsdaleFunding:
No Federal FundingInstructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
Please use the link below to log in using single sign-on.
https://www.myworkday.com/asu/d/inst/1$9925/9925$20028.htmldTo be considered, your application must include all of the following attachments:
Cover letter
asu