Job Description
Join Amgen's Mission to Serve Patients
At Amgen, if you feel like youâre part of something bigger, itâs because you are. Our shared missionâto serve patients living with serious illnessesâdrives all that we do.
Since 1980, weâve helped pioneer the world of biotech in our fight against the worldâs toughest diseases. With our focus on four therapeutic areas âOncology, Inflammation, General Medicine, and Rare Diseaseâ we reach millions of patients each year. As a member of the Amgen team, youâll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, youâll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Senior Manager, Business Performance - Process Intelligence - Results Delivery Office
Live
What you will do
Process Intelligence is a data-driven approach to creating process transparency using advanced analytics and process mining to uncover how end-to-end processes are executed, highlighting gaps between expectation and reality.
In this vital role, the Senior Manager, Business Performance - Process Intelligence will be accountable for and leading and support scaling, governance, and execution of Process Intelligence capabilities across enterprise transformation programs. Operating at GCF Level 06A, you will translate strategy into scalable operating models, measurable outcomes, and sustainable performance improvements while leading a team of process intelligence professionals.
Roles & Responsibilities:
Lead execution of Process Intelligence strategy aligned to enterprise transformation priorities
Drive identification and realization of business value through process optimization, automation, and analytics
Oversee delivery across multiple initiatives ensuring quality, consistency, and measurable impact
Establish standards for process mining, process analysis, and performance measurement
Build and scale Process Intelligence capabilities, tools, and knowledge repositories
Define governance frameworks, KPIs, and reporting mechanisms to track value realization
Lead, coach, and develop a team of Business Performance professionals
Act as a trusted advisor to senior stakeholders across business and technology
Translate complex data into actionable insights for executive decision-making
Drive cross-functional collaboration in a global, matrixed environment
Win
What we expect of you
Basic Qualifications:
Bachelorâs or Master's degree and 12+ years of experience in Business Performance, Continuous Improvement, or Project Management experience
Must Have Skills:
Process mining and analytics tools (e.g., Celonis, Signavio)
Data visualization (e.g., Power BI, Tableau)
Experience handling large datasets across systems
Strong process analysis and performance optimization
Project/program management across business and IT
Good to Have Skills:
SQL, Python or similar coding experience
SAP ECC / S4 HANA knowledge
AI, automation, or digital transformation experience
Biopharmaceutical process knowledge
Soft Skills:
Must Have Skills:
Strong leadership and team development
Strategic thinking and problem solving
Effective communication and influencing skills
Ability to manage ambiguity and drive decisions
Collaboration in a global, matrixed environment
Good to Have Skills:
Experience in capability hubs or shared services (AIN preferred)
Continuous improvement mindset
Ability to build cross-functional partnerships
Thrive
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for our teammatesâ professional and personal growth and well-being.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
Apply now
for a career that defies imagination
Objects in your future are closer than they appear. Join us.
Amgen is an Equal Opportunity employer and will consider you without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
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