Client Services Representative

About Acrisure  

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.   

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. 

Job Summary

National Risk Services is in search of a motivated Onsite Vendor Service Agent to support the Recruitment/Vendor Services Team at our St. Petersburg, Florida office.

In this role, you will be responsible for identifying, sourcing, screening, and scheduling calls with Field Specialists across the nation while directly communicating with our managers. Additionally, you will update our social media platforms with information regarding current demands in various regions. You will also manage scheduled calls through Microsoft Teams, maintaining a comprehensive schedule with prospective candidates, and assist with onboarding processes as needed.

This entry-level position offers meaningful opportunities for career growth and advancement within the organization. You will play a crucial role in building a strong, high-performing team while developing lasting professional relationships.

We offer a competitive benefits package that includes health, dental, and vision insurance, 401(k) matching, and a flexible paid time off (PTO) policy.

As a Vendor Service Agent (Recruitment Specialist), you will directly contribute to our company's success by providing exceptional support to candidates, management, and colleagues in a fast-paced environment.

National Risk Services is actively seeking a motivated Onsite Vendor Service Agent to join our Recruitment/Vendor Services Team at our St. Petersburg, Florida office.

Key Responsibilities:

• Identify, source, screen, and arrange calls with Field Specialists across the nation.
• Update social media platforms with information regarding current demands in different regions.
• Manage scheduled calls through Teams and maintain a comprehensive schedule with potential candidates.
• Assist with onboarding processes as required.
• Prepare your own weekly reports.

Qualifications

Required Skills and Experience:

• Proficiency in Microsoft 365 applications
• Customer service and phone-based experience
• Strong organizational skills with the ability to manage multiple priorities
• Excellent verbal communication skills and professional phone etiquette
• Clear, concise, and professional written communication, particularly via email

Key Attributes:

• Ability to prioritize tasks and meet deadlines in a fast-paced environment
• Customer-focused mindset with a friendly, helpful attitude
• Strong problem-solving skills and attention to detail
• Ability to work independently while also contributing to a team-oriented environment
• Willingness to assist candidates, clients, and internal team as needed
• Self-motivated with the initiative to take ownership of responsibilities

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.