Job Type:
Regular
Work Location:
Market - SS - PA - Philadelphia
Overview:
2020 Companies is hiring a full-time merchandising Field Service Representative!
The Field Service Representative plays a crucial role in executing shared services projects in partnership with and under the guidance of the Shared Services Field Management team.
The Field Service Representative role involves a broad range of responsibilities, focusing on execution, exceptional communication, leadership, follow-through on tasks/timelines, and coordination within the shared services division. The representative will perform various tasks, including break-fix repairs, display installation, and general merchandising.
What’s in it for you?
- Hourly pay starting at 19.00 per hour, based on experience and location
- Next-day pay on-demand with DailyPay
- Eligible for medical/dental/vision benefits
- $50 per month in technology reimbursement
- Paid time off
- Paid mileage and drive time
- Flexible scheduling
- Variety of job tasks
- Career pathing and growth opportunities
Job Description:
Key Responsibilities:
Execution & Coordination:
- Participate and occasionally lead activities within the shared services - local/ area markets and division-wide, ensuring accurate tracking and execution of all work functions across various markets
- Respond and remain responsible for consistent communication with field services management and Field Representatives (within 24 hours of contact)
- Complete 30 hours of field work on average per week within a 12 month period
- Responsible for keeping their availability updated and accurate
- Fully complete all assigned jobs on or before scheduled end dates
- Lead, installing, and building displays, end caps, fixturing
- Maintaining and updating displays according to planograms/ client requests
- Conducting break-fix repairs to ensure displays and fixtures are fully functional
- Lead early projects, overnight and early morning installations, and installations involving a team of 2+ people and provide solution feedback
- Manage virtual software teams and ensure successful execution of related tasks and timelines
- Work independently and lead teams in a fast-paced environment
- Participate and complete a variety of training and certification programs
- Accurately track, manage, record, and communicate activity via designated systems/ workflows
- Available for weekend, holiday, and early morning assignments as needed
Scheduling / Planning
- Your hours and locations may vary weekly, including occasional weekends, some early morning hours, and/or holidays based on store/client requirements. This role involves leading, coaching, and executing multiple job functions as agreed upon
- Accept and schedule all assigned jobs within 48 hours of receipt
Team Management:
- Provide daily communication, direction, training, and guidance to the team, ensuring team members have access to job knowledge, the ability to have questions answered, and role clarity
- Contribute to the team's success by assisting other members and ensuring that team goals, such as weekly and monthly job timelines, are met/completed
- Follow up on timelines associated with accurate timecard submission, reporting anomalies daily with needed corrections
Project Execution
- Implement shared services initiatives effectively, ensuring alignment with organizational goals and timelines
Relationship Development:
- Build and maintain strong relationships within the shared services team: local/regional markets, clients, and other stakeholders
- Act as a leader and mentor, fostering collaboration and communication across all levels of the organization, especially within the local market and direct supervisors
Travel & Project Execution:
- Travel to all assigned locations within the market and region as required for projects and programs
- Support local market and regional teams in executing all projects assigned to the shared services division
Leadership & Cross-functional Work:
- Demonstrating professionalism, effective communication skills, and strong leadership abilities while representing the company
- Setting a high standard for behavior, fostering a positive work environment, and ensuring transparent, respectful communication with all team members
- Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success
- Lead and perform various tasks across different divisions, ensuring shared services integrate seamlessly into the daily/ weekly workflow
Customer & Client Satisfaction:
- Ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs as determined by field management
- Look for opportunities to address and course-correct behaviors while being open to feedback
Qualifications:
Age / Eligibility
- Must be 18 years or older (due to insurance requirements)
- Must be authorized to work in the United States
Availability
- Flexible availability Monday through Friday
- Weekend and holiday availability as needed
- Early morning and late-night availability as needed. Maintain a minimum of 30 hours of fieldwork (on average) within a 12-month period
Physical Abilities
- Climb a ladder up to 10 feet in height
- Safely lift and carry up to 60lbs
- Able to kneel, walk, crouch, bend over, handle/grasp, and reach overhead
Adaptability
- Ability to adjust to the ever-changing variety of tasks and work environments
Communication Skills
- Effective communication abilities, primarily via phone, text, and email, to coordinate tasks and provide updates to the team and management as needed
- Perform other tasks the Shared Services Manager assigns within the specified timeframe
- Respond and remain responsible for consistent communication with upper-level leadership and internal/external stakeholders quickly (typically within 24 hours of contact, but may vary depending on the project/assignment/task/client/location being supported)
Education
- A high school diploma or equivalent is typically required
- Previous retail or merchandising experience is beneficial but not mandatory
Experience Preferred
- Installation and Merchandising experience
- Proficiency in assorted hand/power tool usage
- Ability to follow planogram (POG), directives, and secondary communication.
Technology
- Must own an Android or Apple mobile device to upload photos and data
- Must be able to successfully navigate various communication platforms and applications independently
Training
- Must complete all training assignments and tasks within a designated time frame
- Agents are expected to be able to work collaboratively and autonomously
Transportation and Travel
- Must have reliable transportation
- Valid driver’s license and proof of insurance
- Willingness and ability to travel up to 60% of the year
- Willingness and ability to work, including overnight, early morning, and holiday hours as needed
Leadership & Communication:
- Superior leadership skills and strong professional communication and presentation skills
- Ability to make sound decisions, show good judgment and problem-solve effectively
- Capable of working autonomously with excellent time management and reporting skills
- Ability to successfully lead a team, fostering a result-driven environment with consistent open communication
- Identify, address, and communicate challenges related to shared services field operations, offering solutions and process improvements when necessary
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age,