Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.
But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
About the role:
The Safeguarding Specialist is a key member of the Learner Success team, providing high-quality operational support for all day-to-day safeguarding activities at Multiverse.
Reporting to the Safeguarding Lead, you will ensure the rigorous, compliant, and compassionate management of disclosures and casework. You will be a source of knowledge for our Delivery teams, including engagement with the safeguarding champions, identifying which problems need solving and owning the implementation of solutions that guarantee a safe, trusted, and supportive learning environment.
In this role, you will:
Culture & Environment: Champion a culture of safeguarding and promote a safe, trusted, positive, and inclusive learning environment across the organisation.
Operational Implementation: Support the implementation and continuous refinement of tracking and monitoring systems to ensure consistent logging of safeguarding actions.
Reporting & Analysis: Prepare regular and detailed trend analysis of all safeguarding cases, using these insights to recommend process refinements and inform the development of CPD for staff.
Operational Case Management: Lead the day-to-day triage and management of safeguarding concerns, including conducting initial risk assessments, meeting with learners at risk, and managing urgent interventions.
Case Administration & Compliance: Ensure meticulous documentation of all case notes and actions, maintaining a robust audit trail and ensuring all records are compliant with regulations and data protection standards.
Training Administration: Execute scalable processes for staff training record-keeping, ensuring all staff (Safeguarding and Prevent) remain up-to-date.
Escalation & Referrals: Manage the safeguarding escalation process, including check-ins, external support referrals, and professional communication with external agencies and the DSL. You will maintain an up-to-date directory of relevant external agencies and partners to ensure referrals can be made effectively and at pace.
Team Enablement: Empower Delivery teams (coaches and instructors) by providing the tools, training, and processes needed to effectively recognise and respond to at-risk apprentices.
Resource Curation: Develop and maintain both learner- and staff-facing resources (e.g. Guru articles, signposting guides) to ensure clear, up-to-date protocols are accessible across the organisation.
Subject Matter Expertise: Maintain specialist knowledge in safeguarding practices, staying informed of industry trends and acting as a source of expertise for new teammates.
About You
You are an operationally-minded specialist with a passion for learner wellbeing and a proven ability to handle complex tasks with minimal guidance. You are a problem-solver who enjoys building trusting relationships and making evidence-based recommendations to improve team performance.
You Bring:
Prior knowledge, experience and formal training: Safeguarding, Prevent, Sexual Harassment/Violence, Suicide Prevention, or Workplace Investigation. Willingness to complete Designated Safeguarding Lead Training Level 3 (or above) upon starting the role.
Emotional Resilience: The ability to remain effective and professional when managing challenging and high-risk cases, with a proactive approach to maintaining personal wellbeing and seeking support as needed.
Communication Skills: Strong non-judgmental active listening skills and the ability to communicate with empathy and clarity in high-stakes situations.
Case Management Capability: The capability and willingness to manage complex cases with the support of the Safeguarding Lead with a meticulous attention for detail and flawless documentation.
Regulatory Knowledge: Familiarity with relevant regulatory frameworks (e.g., DfE Funding Rules, KCSIE, and Ofsted EIF) and the ability to apply these to daily tasks.
Problem Solving: Strong initiative and reasoning skills; able to resolve problems within a team or work assignment using clear guidelines.
Data Literacy: An analytical approach to identifying trends in safeguarding data and using those insights to suggest system improvements.
Discipline: Exceptional organisational skills with a focus on delivering high-standard documentation and meeting commitments on time.
Collaboration: A track record of modelling collaborative behaviour and building trusting relationships with cross-functional team members.
Ethics & Equity: A profound commitment to the company’s values, with an active awareness of how bias or exclusion can occur in a team environment.
Preferred Qualifications & Experience:
Apprentice Journey: Demonstrable experience within a coaching or learner-facing role, with a strong understanding of the apprentice journey.
Regulated Environments: Previous experience working within an Ofsted-inspected environment or a similar regulated framework (e.g. ISI).
Benefits
Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Our Commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy multiverseAbout multiverse