Ocean Operations Associate

The Opportunity:

As an Ocean Operations Associate, you’ll sit at the core of this transformation, owning performance management for our ocean gateway operations in Vietnam. You’ll collaborate with ocean carriers, freight forwarding and trucking partners, as well as cross-functional teams across Flexport, to drive consistent execution, build scalable processes, and deliver high-quality service for our clients.

You will:

• Build and implement operational performance frameworks, processes, and tools to measure partner performance in the Vietnam market.
• Manage and drive the performance of ocean carriers and forwarding partners, using global metrics, dashboards, and reporting to ensure consistency and quality.
• Act as a strategic advisor and coach to external partners and internal operators, identifying gaps and driving solutions through process standardization and training.
• Design and deliver training programs to upskill partners and internal teams, focusing on operational excellence.
• Lead onboarding for new shippers, ensuring a smooth experience and setting them up for long-term success.
• Manage client communications and proactively resolve operational escalations.
• Support creation of internal enablement content so commercial and ops teams can confidently manage import/export flows.
• Define and monitor performance and product adoption metrics in alignment with key stakeholders, including Global Ocean BU and Account Management.
• Prepare analysis and presentations for monthly/quarterly business and partner reviews.
• Work on continuous process improvements
• Additional projects and duties as assigned

You should have:

• A BA/BS degree and 2–4+ years of experience in logistics, supply chain, program/project management, or consulting.
• Strong written and verbal communication skills in both Vietnamese (native) and English (business level).
• Excellent stakeholder management skills with the ability to build trust, influence cross-functionally, and work across cultures.
• Commercial awareness and strategic thinking, with the ability to turn insights into action.
• Experience driving initiatives from idea to execution with high attention to detail.
• Comfortable working with data to diagnose problems and validate solutions.
• A bias toward action, the courage to challenge the status quo, and a mindset focused on continuous improvement.
• A "compliance-first" attitude—you understand that global trade runs on trust and regulation.