Job Title:
Customer Engineer – Infrastructure – Azure Virtual Desktop / W365 (M/F.D)
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
The AVD / W365 Customer Engineer will work directly with customers, as a consultant and technical advisor to:
Architectural Design & Strategy
- Design for Resilience:Lead architectural design sessions to build scalable, secure, and resilient virtual desktop solutions with strong focus on BCDR strategies for mission-critical environments.
- Modernization: Guide customers from legacy on-premises VDI (Citrix/VMware) to cloud-native solutions like AVD and Windows 365.
- Trusted Advisor: Act as the primary technical point of contact for customer IT executives and architects, bridging the gap between business goals and technical implementation.
Technical Implementation & Engineering
- Image & Profile Management: Design and implement automated image creation solutions (i.e. Azure Image Builder) and robust profile management strategies using FSLogix containers.
- Endpoint Management:Drive the integration of Microsoft Intune for managing physical and virtual endpoints.
- Application Strategy:Advise on application delivery and packaging, specifically modern formats like MSIX and App Attach to decouple applications from base images.
- Automation: Utilize PowerShell, Azure CLI, ARM or Biceps to automate deployment, scaling, and monitoring tasks, reducing manual operational overhead.
Operational Excellence & Troubleshooting
- Deep Dive Troubleshooting: Apply a methodical, analytical approach to resolve complex performance issues (latency, login times, resource contention) in large-scale environments.
- Monitoring: Implement Azure Monitor and Log Analytics to provide proactive insights into host pool health and user experience.
Ideal candidate experience:
Minimum of 5 years working as a depth expert and technology owner or consultant for AVD / W365.
Minimum of 10-15 years of experience of working with Windows Client Environments, ideally also Azure environments
Required Hard Skills
- Core Virtualization:Deep, hands-on expertise in Azure Virtual Desktop and/or Windows 365. Strong background in Hyper-V and RDS.
- Identity & Security:Solid understanding of Azure Entra ID, Hybrid Identity, Conditional Access, and RBAC models.
- Infrastructure:Proficiency in Azure Infrastructure (Networking, Storage, Compute).
- Automation: Confident in PowerShell scripting for automation and system management.
- OS Proficiency: Deep knowledge of Windows 10/11.
Professional Experience
- Public Sector Focus:Passion for and willingness to work with public sector customers, understanding their unique compliance and security requirements.
- Experience: Degree in Computer Science, IT, or equivalent practical experience. Long-term experience with large enterprise customers and complex IT landscapes.
- Languages: Excellent command of German and English (spoken and written) is mandatory for this role.
- Mobility: Valid driver’s license and willingness to travel frequently to customer sites across Germany.
Preferred (Nice to Have)
- Certifications:Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140) is highly preferred. Other relevant certs: Azure Administrator (AZ-104) or Azure Solutions Architect (AZ-305).
- Legacy Knowledge:Experience with Citrix DaaS or VMware Horizon is helpful for migration conversations but not strictly required.
- Network Security:Understanding of hub-and-spoke topology, ExpressRoute, and firewall configuration for VDI.
Location:
DEU Work-at-Home
Language Requirements:
Time Type:
Full time