Automotive Customer Service Representative

Job Title:

Automotive Customer Service Representative

Job Description

The Automotive Customer Service Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Automotive Customer Service Representative position at Concentrix is just the right place for you!

As an Automotive Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As an Automotive Customer Service Representative, you will:

• Receive inbound calls and/or requests from dealerships, regions, clients and other external contacts
• Respond to customer concerns via email and phone using professionalism, problem solving skills and exemplary customer service second to none! 
• Access and update secured or sensitive data in internal and external databases
• Maintains professional relationships with customers and business partners (both internal and external)
• Processes, approves or denies claims in accordance with OEM program guidelines
• Ability to keep all Personally Identifiable Information (PII) secured at all times
• Tracks the status of claim documentation received and processed
• Provides information, data, and direction as required
• Requires an understanding of the program, process and client requirements, database understanding and on-line access
• Escalates appropriate problems to Team Lead/ Sr. Team Lead.
• Performs follow-up on existing claims and closes claim as appropriate
• Performs tasks as requested by TL.
• Able to navigate computer programs through multiple screens.
• Understands and applies policies and procedures associated within the department
• Required to meet specific performance standards
• May perform some outbound follow up as required
• Reads and researches relevant materials and resources to stay current with program knowledge
• Able to complete detailed report proofing in a timely manner
• Performs general administrative duties of the department
• This position requires strict adherence to the company tardiness and absenteeism policy
• This position is required to maintain a high level of confidentiality in all duties
• Deliver expert customer experiences…with a smile.
   

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Customer Service Representative role include:

• Must be located near the Farmington Hills, MI site
• Minimum 3 Year experience in customer relations. Experience working with Automotive/Dealerships is preferred
• Intermediate in Microsoft Office specifically including Word, Excel, Outlook
• Problem-solving skills, detail oriented, ability to work independently and under pressure. Must be self-starter able to prioritize tasks, to meet deadlines and production schedules.
• General data entry and ability to use the following software packages: Microsoft Internet Explorer, Word, Excel and Outlook.
• Strong analytical and problem-solving skills to review and trouble shoot data, reporting and incentive claim processing and payment history. 
• Must be flexible, detail oriented, organized, able to multi-task, analyze data and dealer concerns and possesses strong customer service and communication (written and verbal) skills.
• Problem-solving skills, detail oriented with an ability to work independently and under pressure.  Must be a self-starter able to prioritize tasks, to meet deadlines and production schedules.

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $20/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey 
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• A range of other perks and benefits

REIMAGINE THE BEST VERSION OF YOU! 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Location:

USA Farmington Hills MI

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:
 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

·    English  

·   Spanish