Skype for Business & Teams CSA (m/f/d)

Job Title:

Skype for Business & Teams CSA (m/f/d)

Job Description

echnical Skills – Solution Area: AI Business Solutions, Skype for Business and Teams

We need individuals that:

• Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
• Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment, and first-class delivery.
• Demonstrate strong communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.
• Communicate at all levels from CIO to the technical staff on the ground.

Expertise Required

• Experience in the enterprise customer arena and track record with delivering enterprise-grade SharePoint solutions
• Face-to-face customer engagement skills
• Excellent written, oral and presentation skills
• Troubleshooting knowledge & skills
• Degree qualification or equivalent experience
• Good understanding of ITIL/Service Management
• Passion for new innovative technology and drive customer transformation
• Demonstrate effective balance between business and technical acumen
• Ability to effectively recognize and adapt to change
• Ability to deliver presentations and discuss complimentary products at a solutions level
• Ability to handle customer critical issues and work in difficult situations
• Experience delivering proactive services, such as workshops and technical assessments.

Role Requirements

• Security Clearance: yes, Level 2 (approved security clearance preferred, at least willingness to start the approval process for security clearance)
• Language: Fluent in German and English (written and oral communication)
• Travel: required, mix of remote and onsite engagement
• Location: flexible, in the area of Cologne/Bonn or Hamburg or Berlin (or between those locations) preferred

Technical Expertise Required

Skype for Business: 

• Unified Communications (UC): Deep understanding of UC concepts, protocols, and standards. Knowledge of SIP (Session Initiation Protocol/SDP). Familiarity with codecs, signalling, and media negotiation. 
• Skype for Business Deployment and Administration: Proficiency in deploying, configuring, and managing Skype for Business Server (Level 300-400), Expertise in user provisioning, policies, and security settings. Troubleshooting skills for server, client, and network issues.
• Networking: Understanding of LAN, WAN, and VPN technologies., Knowledge of DNS, DHCP, and firewall rules, Ability to troubleshoot network connectivity problems.
• Voice over IP (VoIP): Experience with VoIP architecture, call routing, and quality of service (QoS), Familiarity with gateways/SBCs, PSTN connectivity, and E911 services.
• Active Directory (AD): Proficiency in AD design, user management, and group policies, Integration of Skype for Business with AD for authentication and user synchronization.
• Microsoft SQL Server: Ability to perform basic troubleshooting tasks on the MS SQL Backend, Ability to extract information from the databases, Knowledge how Skype for Business relates on MS SQL Server
• Security and Compliance: Awareness of security best practices for Skype for Business, Knowledge of compliance features, archiving, and eDiscovery.

Microsoft Teams

• Deep technical knowledge of Microsoft Teams architecture, features and functionalities
• Proven experience with Teams administration and architecture including user management, policies, and compliance as well as Teams Phone
• Microsoft Teams Integration: Understanding of how Teams and Skype for Business coexist, Knowledge of migration strategies from Skype for Business to Teams.
• Ability to diagnose and resolve issues related to Microsoft Teams clients, meetings, calls, and integrations. 
• Knowledge of third-party applications and integrations that enhance Microsoft Teams capabilities. 

Additional Experience:

• Scripting and Automation: Familiarity with PowerShell for managing Skype for Business, Ability to automate repetitive tasks using scripts.
• Monitoring and Reporting: Proficiency in monitoring server health, call quality, and usage, Knowledge of reporting tools and dashboards.
• Collaboration Tools: Awareness of SharePoint integration, OneDrive for Business, and Exchange Online, Understanding of federation and external communication. 
• Mobile Device Management (MDM): Knowledge of MDM solutions for mobile clients using Skype for Business., Troubleshooting mobile app issues
• Understanding of Microsoft 365 security, compliance, and governance features.
• Microsoft certifications such as MS-700, MS-720, or MS-102 (not mandatory but a plus)

Location:

DEU Work-at-Home

Language Requirements:

Time Type:

Full time