Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
We invite you to become part of our crew at one of the most desirable destinations on the Eastern Shore, the Inn at Perry Cabin. Ā A Forbes 4-star historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, the Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by CondĆ© Nast and Travel + Leisure. Providing upscale amenities such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats, including the historic 1902 Skipjack, Stanley Norman, and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero-edge swimming pool, lush gardens maintained by our on-property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities. Ā As a member of our crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do. Our culture is supported by our Pillars: Service, Teamwork, Professionalism & Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn. If you are ready to set sail into a new adventure, apply today and enjoy the many benefits and great opportunities for growth at Inn at Perry Cabin! Ā For more information about the Inn at Perry Cabin, please visit our website at innatperrycabin.com At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution, as well as vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting, along with paid time off. Plus, all employees, including part-time team members, enjoy exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally. * ĀWhat you will have an opportunity to do:
JOB DESCRIPTION TITLE: Food and Beverage Supervisor
DIVISION F&B DEPARTMENT Outlets
REPORTS TO Director of Food & Beverage CLASSIFICATION Exempt
Food & Beverage Supervisor ā Outlets
Inn at Perry Cabin | St. Michaels, Maryland
Who We Are
Nestled along the scenic Miles River in historic St. Michaels, Inn at Perry Cabin is Marylandās most celebrated luxury retreat ā recognized as a Forbes Four-Star resort where timeless elegance meets genuine Eastern Shore hospitality. Our storied waterfront estate features award-winning dining, exceptional service, and a team united by a shared passion for excellence.
---
Position Summary
The Food & Beverage Supervisor ā Outlets plays an essential role in leading daily operations across the resortās dining venues, including waterfront restaurants, lounges, and in-room dining. This position embodies gracious, anticipatory service and helps uphold the Forbes standards and brand philosophy that define the Inn at Perry Cabin experience.
Working closely with the Food & Beverage leadership team, this individual ensures that every guest encounter is personalized, polished, and memorable ā from first greeting to final farewell.
---
Key Responsibilities
Guest Experience
Ā· Deliver gracious, thoughtful, and intuitive service that reflects the refined hospitality of a Forbes Four-Star property.
Ā· Engage authentically with guests, anticipating their needs and personalizing their experience.
Ā· Resolve guest concerns smoothly and professionally, maintaining an atmosphere of confidence and calm.
Ā· Support seamless communication between culinary, beverage, and service teams to elevate every dining interaction.
Operational Oversight
Ā· Supervise daily restaurant, lounge, and terrace service ensuring excellence in timing, presentation, and guest flow.
Ā· Lead pre-shift meetings to share menu highlights, wine and cocktail features, VIP details, and service goals.
Ā· Monitor the floor to ensure Forbes standards are consistently executed, from greeting to check presentation.
Ā· Oversee opening and closing procedures, cash handling, and reporting accuracy for assigned outlets.
Ā· Collaborate with the culinary and beverage teams to ensure menu integrity, seasonal storytelling, and impeccable presentation.
Leadership & Training
Ā· Coach, mentor, and motivate team members to deliver service excellence in alignment with the Innās values of kindness, pride, and authenticity.
Ā· Conduct daily training on Forbes hospitality standards, wine and beverage knowledge, and refined service techniques.
Ā· Support a culture of respect, teamwork, and continuous learning that fosters career growth and belonging.
Ā· Assist in performance feedback, scheduling, and coaching for team development.
Quality Control & Compliance
Ā· Ensure compliance with health, sanitation, and safety regulations as well as responsible alcohol service laws.
Ā· Maintain pristine cleanliness and organization in all service areas.
Ā· Support inventory management, assist in ordering supplies and wine, and steward cost control initiatives.
Administration & Coordination
Ā· Coordinate schedules and staffing levels to meet service and revenue goals while maintaining an exceptional guest experience.
Ā· Support special events, wine dinners, and holiday programs that highlight the Innās culinary identity.
Ā· Contribute to outlet financial goals by supporting sales-driven initiatives and operational efficiency.
---
Qualifications
Ā· Minimum 1-2 years of Food & Beverage supervisory experience, ideally within a luxury or Forbes-rated hotel or resort.
Ā· Deep understanding of fine dining, wine, and cocktail service; sommelier or advanced training is a plus.
Ā· Exceptional leadership presence and communication skills, with the agility to lead by example on the floor.
Ā· Strong business acumen, organization, and understanding of POS and reporting systems (MICROS, Opera, etc.).
Ā· Flexibility to work varied schedules, including evenings, weekends, and holidays.
Ā· Degree or certification in Hospitality Management preferred.
---
Success Profile
Ā· Elegant Communicator: Leads with poise, professionalism, and warmth.
Ā· Guest Experience Ambassador: Passionate about creating personalized service moments.
Ā· Detail-Driven Leader: Fosters precision and polish in every aspect of operations.
Ā· Collaborative Teammate: Works seamlessly across departments and inspires through example.
Ā· Chesapeake Storyteller: Shares the Innās maritime spirit and sense of place in each guest interaction.
---
Reports To: Assistant Director of Food & Beverage / Director of Food & Beverage
Classification: Full-Time / Exempt
What are we looking for?
Compensation:
$21.00-
$25.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
benchmark