Health Club Front Desk Agent

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

The Flamingo Resort & Spa is a mid-century marvel in The Valley of the Moon. The buildings, rendered with natural materials and iconic angular silhouettes, are the work of master architect Homer A. Rissman. Set on a 10-acre campus, it is an incomparable property for both its city access and sense of complete retreat.

What you will have an opportunity to do:

The Front Desk Agent is the first point of contact for members and guests at the health club and hotel. This role is responsible for providing excellent customer service, handling inquiries, managing memberships, and ensuring a welcoming environment.

Key Responsibilities:

• Greet members and guests warmly as they enter the health club.
• Answer phone calls and respond to emails promptly and professionally.
• Provide information about club services, membership options, and upcoming events.
• Address member and guest inquiries, concerns, and complaints, ensuring a positive resolution.
• Assist with new member sign-ups, renewals, and cancellations.
• Verify member access and ensure only authorized individuals use the facilities.
• Manage front desk operations, including opening and closing procedures.
• Maintain a clean, organized, and presentable front desk area.
• Schedule appointments for personal training sessions, classes, and other services.
• Monitor and enforce health club rules and policies.
• Coordinate with other departments to ensure seamless service delivery.
• Assist in setting up and breaking down for events and classes.
• Perform light cleaning duties to maintain the club's appearance.

Additional Duties:

• Promote health club programs, services, and products.
• Participate in staff meetings and training sessions.
• Assist with special projects as assigned by the Wellness Manager.

What are we looking for?

Qualifications:

• High school diploma or equivalent; some college preferred.
• Previous customer service experience, preferably in a health club or hospitality setting.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using computer systems and office software.
• Ability to handle cash and financial transactions accurately.
• Friendly, approachable, and professional demeanor.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Physical ability to stand for extended periods and perform light lifting.

Compensation:

$18.21

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$19.50

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.