Job Summary:
Delivers proactive support of HR Service Center (HRSC) and may provide services spanning payroll, benefits, staffing/onboarding, recognition, payroll, employee relations, and other transactions. Ensures efficiency of service center operations, technology and transaction processes. Coordinates services with the human resource information systems, human resource program managers and technology specialists. Applies working knowledge and understanding of HR principles to assist team members, managers and customers.
Principal Responsibilities:
- Supports one or more human resource functional areas in the HR Service Center (HRSC).
- Provides first level response support to managers, team members, employees and other customers.
- Receives inquiries and responds to requests following appropriate policies and practices; provides basic interpretation of policies.
- Participates on and provides coordinative support to project teams and collaborates with other team members to achieve deliverables.
- May prepare correspondence and reports.
- Inputs or maintains data relevant to processing employee data changes.
- Maintains documentation or records within appropriate systems.
- Determines best method(s) to resolve issues ensuring customer satisfaction and adherence to company policies and practices as well as legal regulations.
- Works cross-functionally with in the HRSC (as required) to coordinate customer resolution.
- Other duties as assigned.
Job Level Specifications:
- Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution.
- Completes complex assignments requiring significant judgment, initiative and problem solving skills.
- Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
- Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management, internal and/or external contacts.
- Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time.
Work Experience:
- Typically requires a minimum of five years of related experience.
Education and Certification(s):
- High School Diploma or equivalent
Distinguishing Characteristics:
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.