Change Manager

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The Manager, Change Management – Armanino Ventures (Change Manager) supports the Senior Director, Transformation in leading and implementing change management for the firm’s Level 3 transformation: the creation of an AI‑first, venture‑studio operating unit in which service lines migrate to AI‑first delivery models and re-architect their operating, staffing, and incentive structures. They are responsible for acting as a change agent across service lines migrating to AI‑first delivery models (tax compliance, SOC audits, EBP, outsourced accounting, and future phases), working alongside Ventures leadership and practice leaders to drive stakeholder alignment, adoption, and measurable business outcomes.

They will lead the design, implementation, and measurement of change management efforts across each service line’s Level 3 Enablement journey – spanning delivery process redesign, role and job‑duty redefinition, incentive transformation, training, and adoption. They will collaborate closely with the Ventures Steering Committee, Quality Risk Management (QRM), practice leaders, project managers, and internal communications to socialize the AI‑first vision, build buy‑in at every level, and creatively solution when risks arise.

Job Responsibilities 

The Change Manager plays a key role in guiding each service line through its Level 3 (AI‑first) transformation. Essential functions include:

• Leads change management for each service line’s migration to AI‑first delivery, collaborating with practice leaders, client delivery leads, product managers, and internal communications. Owns the change management plan for each rollout wave – from pilot through full adoption – drafting, tracking, and iterating as needed.

• Drives the Change Management domain of the Level 3 (AI-First) Enablement Checklist for each service line, ensuring stakeholder alignment and coordinating enablement activities, including communications toolkit distribution, training programs and resources, intranet content, and internal champion programs.

• Ensures appropriate socialization and approvals are received from the Ventures Steering Committee, QRM, and practice leadership for each change management plan, including messaging around workforce impacts, role redefinition, and incentive restructuring.

• Leads measurement of change management success using defined KPIs (adoption rate, time savings, cycle‑time reduction, NPS, margin impact), escalating risks and developing solutions to rightsize as necessary. Actively collaborates with the Ventures Steering Committee and practice operations teams to ensure alignment across all eight enablement domains.

• Coordinates cross‑functional change readiness across enablement domains (delivery process, job duties, QRM, technology, incentives, pricing) to ensure rollout schedules do not conflict with busy seasons or business operations.

• Facilitates post‑pilot and post‑rollout reviews for each service line, capturing lessons learned, product feedback, and recommendations for subsequent waves of migration into future state.

• Proactively identifies and addresses change resistance by developing targeted interventions such as FAQs, talking points (e.g., workforce-impact messaging), and one‑on‑one coaching for practice leaders and managers navigating the transition to AI‑first workflows.

• Maintains a thorough understanding of the Armanino Ventures strategy, AI‑first delivery models, operating principles, tiered service delivery, and the technology platforms in use.

• Supports the transition from charge‑hour‑based incentives to efficiency‑based performance metrics, helping practice leaders and professionals understand and embrace new compensation models, budgeted‑hours reductions, and flexible work arrangements tied to AI‑first delivery.

• Partners with internal communications to develop and cascade messaging to key stakeholder groups (Partners, practice leaders, PDLs, managers, staff) including rollout guides, FAQs, and playbooks via the intranet hub, Teams channels, and LMS.

Requirements 

• Bachelor’s degree, Business Management, Communications, Human Resources, related major or equivalent work experience. Masters Degree in Organizational Change Management is a plus.

• Minimum of 7 years of professional experience with 5 years of experience leading change management for technology-driven or digital transformation programs, preferably in professional services, accounting, or financial services

• Minimum of 1 year of direct experience with AI, automation, or technology adoption change management—guiding organizations through shifts in workflows, roles, and operating models is a plus

• Experience working with dispersed and global teams, including offshore or nearshore centers of excellence

• Experience with Workday, Dayshape, Smartsheet, or similar ERP, workforce and project management platforms is a plus

• Strong understanding of Professional Services operations; experience in public accounting, audit, tax compliance, or financial services is strongly preferred

• Prosci ADKAR, Lean Six Sigma, Design Thinking, and/or PMP certification preferred

• Demonstrated familiarity with AI-first delivery models, agentic AI, RPA, and data analytics; ability to articulate the business case for automation to skeptical or change-resistant audiences

• Excellent communication skills across all levels—from staff to Partners—including developing presentations, conducting workshops, facilitating steering committees, and hosting recurring progress meetings

• Comfortable working in a fast-paced, ambiguous, startup-like environment within a larger firm; ability to drive solutions creatively and champion unproven approaches with a bias toward action.

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