The O-US Omnichannel Integration Manager ā JAPAC supports the execution of the O-US integration model within the JAPAC region by establishing strong regional governance, creating roadmap transparency, and consolidating market needs into structured regional input.
Reporting to the O-US Omnichannel Integration Lead, this role ensures that JAPAC business requirements are clearly captured, prioritized with regional leadership, and translated into structured input for global capability development.
The role operationalizes the O-US GCCI operating model within JAPAC and supports the application of the O-US omnichannel vision and operating model at regional level.
ā¢Ā Ā Ā Build and maintain a structured JAPAC network to ensure clear communication, alignment, and engagement across markets.
ā¢Ā Ā Ā Together with O-US Transformation Lead, create transparency on global roadmap developments by communicating upcoming capabilities, timelines, and execution implications to JAPAC markets.
ā¢Ā Ā Ā Increase awareness across JAPAC markets on what is coming, when, and how it impacts local execution.
ā¢Ā Ā Ā Consolidate JAPAC market business needs into structured regional requirement summaries.
ā¢Ā Ā Ā Support prioritization discussions with JAPAC leadership.
ā¢Ā Ā Ā Ensure consistency in how regional inputs are documented and articulated.
ā¢Ā Ā Ā Support the application of the O-US omnichannel vision and operating model within JAPAC.
ā¢Ā Ā Ā Ensure regional omnichannel execution aligns with O-US omnichannel strategy and Ā recommend process improvements within the JAPAC governance structure.
ā¢Ā Ā Ā Provide structured feedback to the O-US Omnichannel Integration Lead on regional challenges and improvement opportunities.
ā¢Ā Ā Ā Drive coherence in JAPAC across Campaign Excellence, Content Execution, Web, Field Excellence, Platforms, and Data & Analytics.
ā¢Ā Ā Ā Serve as the primary regional coordination point between JAPAC markets and global capability teams via the O-US Omnichannel Integration Lead.
ā¢Ā Ā Ā Translate global roadmap updates into clear regional implications and readiness actions.
ā¢Ā Ā Ā Provide structured updates to markets on capability developments, timelines, and required preparation.
ā¢Ā Ā Ā Escalate regional feedback, concerns, and gaps through the O-US Omnichannel Integration Lead to global capability teams.
ā¢Ā Ā Ā Track capability requests, timelines, and status relevant to JAPAC markets to ensure alignment and follow-up.
ā¢Ā Ā Ā Operational accountability for JAPAC capability consolidation, communication, and readiness processes.
ā¢Ā Ā Ā Influence on regional prioritization recommendations.
ā¢Ā Ā Ā Authority to recommend governance and process improvements within JAPAC scope.
ā¢Ā Ā Ā Escalation of strategic issues through the O-US Omnichannel Integration Lead.
As a Level 5 leader at Amgen, you:
ā¢Ā Ā Ā Execute established operating models and governance processes within defined scope.
ā¢Ā Ā Ā Improve operational efficiency and clarity within the JAPAC region.
ā¢Ā Ā Ā Provide structured guidance to regional stakeholders.
ā¢Ā Ā Ā Build collaborative relationships across regional and global teams.
ā¢Ā Ā Ā Demonstrate strong execution discipline and attention to detail.
ā¢Ā Ā Ā Minimum of 4-6 years of experience in marketing operations, process management, or business excellence within the pharmaceutical or related industry.
ā¢Ā Ā Ā Bachelorās degree required; Masterās degree preferred.
ā¢Ā Ā Ā Strong operational and organizational skills with the ability to manage multiple stakeholders and timelines
ā¢Ā Ā Ā Experience working with regional affiliates in a global organization
ā¢Ā Ā Ā Ability to translate business needs into structured documentation
ā¢Ā Ā Ā Experience supporting cross-functional initiatives in matrix environments
ā¢Ā Ā Ā Solid understanding of integrated customer engagement and capability deployment
ā¢Ā Ā Ā Strong communication skills, particularly in coordinating between regional and global teams
ā¢Ā Ā Ā Ability to identify process inefficiencies and recommend practical improvements
ā¢Ā Ā Ā Experience operating in fast-paced, evolving organizational environments
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