Director, Operations and Service Quality Engineer - (M6)

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Salary:

$172,000.00 - $236,500.00

Location:

Austin,TX, Santa Clara,CA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Key Responsibilities

• Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience.Utilizes strong internal organizational relationships to foster cross organizational collaboration to drive continuous improv ment solutions
• Develop new tools and training to help drive quality awareness. Example: Dashboard for KPIs, Dashboard for CM Compliance, Productivity AI program to address Quality Ramp Readiness  deliverables
• Demonstrates intermediate knowledge and skills within Quality tools and methods to drive continuous improvement across the Spares and Repair sectors. 
• Provides ownership of the Key Spares/Repair quality metrics/dashboard and cross organizational collaboration for continuous improvement.
• Provides ownership to develop and deploy new methods of capturing the customer quality experience and mitigate future risk, such as a Spares Defense Line Suite.
• Provide & participate various training to AMAT employees, supplier, customers as needed.
• Receives a moderate level of guidance and direction
• Work with the field service focal person and the customer to fully understand the issue.  Assume as primary focal responsible for driving corrective action and proactively resolving issues
• Supports monthly/quarterly(QOR) reviews with the customer quality team and GM of the AGS BU/Field Service Organization to review the performance of key factors that drive the success/failure of Key Performance Indicators
  Gather solutions, such as the Supplier Corrective Action Requirement (SCAR) to fill gaps in performance
  Capture the voice of external customers by working with the GM of the Account Team to develop KPIs and metrics/measurement standards
• Coordinate issue resolution using quality tools (NCM, Advanced Problem Solving (APS), and statistical analysis tools)
  Work closely with all organizations to and cross functional teams to assure the right owner is identified to execute  root cause and establish corrective actions.
  Coordinate closure based on findings from the FA report
• Proficiency in 8D methodology
  Define and implement corrective actions with supervision
  Identify the systems, processes, practices and procedures that need to be modified to prevent recurrence of this and all similar problems
• Determine Systematic High Volume problem to help improve field Quality

Functional Knowledge

• Familiar with Applied product and service, Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines. Demonstrate capability to utilize and manipulate dashboard data to drive projects to improve productivities , reduce cost and drive awareness 

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market. Able to acquire information from business area connects in order to understand ownership and drive communications.

Leadership

• Acts as a resource (mentor) for colleagues with less experience; may lead small projects with manageable risks and resource requirements.Capable of using historical relationships within the corporation to foster strong collaboration.Recognizes teams members strengths and weaknesses and supports individuals ongoing growth as professionals. Establish templates as starting points for presentations to support participation by team members as all experience levels.

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information. Acquires several point of information sources (example: FSO CE, Mgr, Mfg, BU TPS, Supplier, etc.. ) to gather baseline information before starting a project.

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus.  Capable to step into a team environment and guide the team to a state of collaboration when defensive or aggressive behaviors arise. Ability to allow others to communicate their assessments but at the same time maintaining the boundaries of the project goals and timelines.

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.