Roadside Assistance Technician / Tow Driver

Exempt/Non Exempt:

Why Choose a Career with the AAA The Auto Club Group (ACG)

You are someone who enjoys helping others, solvingproblemsand providing great customer service. A job that provides variety and independence is exciting to you, butmore than anything else, you are looking for a place to have a careerthat allows you to provide for you and your family. At AAA The Auto Club Group (ACG), youwill find that and a place to call a “home away from home”.Continue reading to see what our Roadside Assistance Technicianopportunitiesare all about!

A day-in-the-life of a Roadside Assistance Technician

As a Roadside Assistance Technician, you will be a part of our Emergency Roadside Assistance team. We consider our Roadside Assistance Technicians “Everyday Heroes”.Why,you mightask? Well,it’ssimple. They provide peace of mind to our members throughidentifyingand navigating through vehicle problems anddeliverapplicable services to get them safely back on the road and back to their daily lives.

In this role, you will have the opportunity to:

• Operate a full-size or mini servicetruckor tow truck and applicable service equipment toassistAAA members,employeesand other motorists

• Utilize GPS and maps tolocatemember breakdown locations

• Service vehicles by performing functions such as providing fuel,testingand replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires

• Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive

• Ensure100% membersatisfaction by providing excellent customer service

• Offer value to members through On-the-Go Tow or battery tests / sales

• Provide support atspecial eventssuch as parades, travel shows, Car Care or Public Relations events

How we reward our employees:

In addition to a competitivestartingsalary, ACG offers excellent and comprehensive benefits packages:

• Hourly rate at $22.50 forGeorgia.

• Overtime earning potential at time and a half the hourly wage

• Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am

• $1,000 sign on bonus; split payout at 90 and180 daysof employment

• **To qualify for the Sign-On Bonus, applicants must be new to ACG. Additionaldetails can be provided by our Recruiting Team at the time of application**

• $250 Quarterly Perfect Attendance bonus

• Fully paid training

• Medical, dental and vision benefits

• 401kwith employer match

• Paid parental leaveand adoptionassistance

• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays

• Paid volunteer day annually

• Tuitionassistanceprogram, professional certification reimbursementprogramand other professional development opportunities

• AAA Membership 

• Discounts,perks,rewardsand much more

We are looking for candidates who:

Required Qualifications:

• Have a high school diploma or equivalent and a valid driver’s license

• Are 21 years of age or older

• Possess a valid state driver’s license with minimal driving infractions/incidents.

• If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s licenseisrequired

• Have experience using tablets or electronic devices to update calls, review policiesand procedures, document safetyrecordsandcomplete otherapplicable duties

• Exhibit strongcustomer serviceskills,including ability to effectively communicate to customers/ members and understand the need for meeting&exceeding customer expectations

• Have the ability tolift materials weighing up to seventy-five (75) pounds

• Are able tosuccessfully complete drug screening, MVR, criminal backgroundcheckand DOT health screenings (pre-employment and ongoing)

Preferred Qualifications:

• Possess experience servicing vehicles such as providing fuel,testingand replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tires

• Have prior tow truck driver or roadside service experience

• Can safelyoperatea