Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible.
The Field Service Engineer is responsible for delivering high-quality service support to Cytiva’s customers across Australia and New Zealand. This includes performing preventative maintenance, troubleshooting, installation and qualification of a broad range of Cytiva’s laboratory and bioprocessing equipment. This role plays a critical part in ensuring customer satisfaction, equipment uptime and compliance in GMP-regulated environments.
Location: This position reports to the Cytiva ANZ Service Leader and is part of the Equipment Service Solutions Team. It is a field-based role based in Wellington, New Zealand, working remotely.
Perform installation, qualification (IQOQ, RQ, CCP), preventative maintenance, troubleshooting and repairs on Cytiva’s lab-scale and bioprocessing equipment including AKTA Pure, Go, Avant, Biacore, AKTA Ready, Readyflux, Wave and Xcellerex systems etc., ensuring compliance with GMP standards. Support digital and automation solutions including UNICORN, Figurate, Chronicle, OptiRun Connect, Historian and networking. Maintain accurate and complete service documentation, including PM and qualification documents, service reports, calibration records, raw data in line with GDP requirements and Cytiva Standard Works, as well as all internal documents and trunk stock etc.
Be part of an open and winning team culture, working closely with teammates and technical experts to continuously grow your technical skillset and sharing your experience/knowledge, while also collaborating with the broader team (incl. sales, product, and customer service) to deliver exceptional service to Cytiva customers. Participate in revenue-generating activities such as contract renewals, sales lead generation, and implementation of service programs.
Travel across ANZ to support customers in both research and GMP manufacturing environments.
You bring 4+ years of field service experience, or you are an early-career biomedical engineer, automation engineer, technician, or computer science graduate eager to grow in the life sciences industry.
You have strong hands-on technical skills, with proven experience in troubleshooting and problem-solving (preferably in field-based roles but not mandatory). You are proficient with computer systems and networking, with the ability to set up, configure and troubleshoot both software and hardware in customer environments.
You demonstrate strong attention to detail, excellent time management the ability to learn and support a wide range of products while consistently delivering high-quality works. You are a good team player who is resilient, self-motivated, follows Cytiva Standard Works and is committed to meeting customer needs and achieve KPIs. You are customer-focused, passionate about the life sciences industry, and have a strong interest in working within GMP-regulated environments supporting critical therapeutic drug production. You thrive both working independently and as part of a remote, collaborative team with multiple stakeholders.
Ability to travel - an average of 50% of time travel across New Zealand and Australia for training and field work, with occasional international travel.
Ability to lift, move, or carry tools, tool cases, and equipment up to 20kg in weight unassisted, and to perform service tasks on both benchtop instruments and large-scale systems (e.g., 2000-litre bioreactors), including tasks that may require bending, kneeling, or working in physically demanding positions (in accordance with EHS guidelines).
Ability to comply with vaccination requirements as mandated by customer facilities or Cytiva EHS recommendations.
Valid driver’s license with an acceptable driving record.
Working in GMP environments or supporting customers in regulated industries.
Hands-on experience with Cytiva equipment or similar bioprocessing technologies.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
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