We are looking for a Senior Operations Specialist to support client operations and drive high-quality execution across our products and services. This role combines client interaction, product implementation, and operational optimization. You will work closely with clients and internal teams to deliver tailored solutions, improve processes, and ensure smooth day-to-day operations.
Work directly with clients to implement tailored products and solutions based on their needs
Act as a key operational point of contact, ensuring seamless execution and client satisfaction
Identify and drive process improvements to enhance efficiency and reduce operational risks
Handle and respond to RFIs (Requests for Information) accurately and within required timelines
Collaborate with internal teams (Product, Compliance, Operations) to resolve issues and deliver solutions
Monitor operational workflows and proactively identify areas for optimization
Support onboarding and scaling of new and existing clients
3+ years of experience in Operations, Project Management, or a similar role
Strong client-facing and stakeholder management skills
Experience in banking, fintech, or financial operations is a strong plus
Strong analytical thinking and process improvement mindset
Fluent English (mandatory) with excellent written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
High attention to detail and strong sense of ownership
Work with international teams and global clients
Exposure to complex operational and product challenges
Hybrid flexibility with a strong on-site culture
Opportunity to influence operational processes and product delivery
pavebank