At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.
Additionally, you will enjoy:
• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career
Job Description
In this role, you will play a critical part in supporting Energy Trust of Oregon’s Business Lighting incentives. You will manage and control the processing of rebate and incentive applications for small‑ and medium‑business customers installing lighting upgrades, ensuring accuracy, quality, and compliance across all program requirements.
This position is highly detail‑oriented and service‑focused. You will support both direct install and midstream (incentive discount) channels, review new incoming projects for eligibility, assist contractors and distributors, respond to program inquiries, and help maintain the integrity of weekly incentive releases. You will also contribute to onboarding, training, and broader process improvement efforts across the team.
Process new lighting incentive applications for the direct install and midstream channels, including initial QC and eligibility screening.
Review and validate documentation—including invoices, forms, project details, and supporting materials—to ensure program compliance.
Build and manage project records in multiple proprietary databases and internal systems.
Support weekly incentive payment release cycles, including QC and correction processing.
Maintain clear, consistent documentation of workflows and data‑entry procedures.
Respond to incoming questions via the program phone line and inbox.
Provide respectful, clear, and accurate guidance on program requirements, documentation needs, or next steps.
Support callers from small and medium businesses, trade allies, contractors, distributors, and occasional downstream lighting inquiries.
Maintain confidentiality of business and customer information at all times.
Assist internal departments with questions regarding incentives, requirements, and industry standards.
Support the outreach team by offering contractor/trade ally assistance and customer‑facing information.
Participate in weekly client touchpoints to communicate payment details, corrections, and special considerations.
Support system enhancements by assisting in database design, updates, and testing.
Contribute to cross‑functional process improvements that positively impact incentive processing speed and accuracy.
Strong attention to detail, accuracy, and quality over speed
Ability to pivot between tasks quickly and adapt to shifting priorities
Excellent customer‑service skills with the ability to communicate clearly and professionally
Data‑entry proficiency across multiple systems; comfort learning new databases
Ability to stay organized and focused, even in fast‑changing workflows
Strong problem‑solving mindset and willingness to ask questions when needed
Experience working on phones, with customers, or in service‑oriented roles (highly beneficial)
Ability to work well both independently and as part of a close‑knit team
1–3 years of relevant experience
A high school diploma or equivalent required; Associate’s degree preferred
Experience in customer service, administrative operations, incentive processing, or detailed data processing
A desire to contribute to clean‑energy efforts and support local Oregon businesses
The ability to work fully remote within Oregon
Target Compensation:
$26.00 per hour
Compensation Range
Currency
Type
HourlyAny offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.
CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.
Equal Opportunity Employer
As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.
The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.
clearesult