Job Description:
At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
JoinSparklight as a Lead Technician and use your talents to make a meaningful impact with your team and the more than 900,000 residential and business customers we serve in over 26 states. The Lead Technician performs commercial and residential installations, completes repairs, terminates service, and relocates existing equipment. Uses electronic equipment to troubleshoot, diagnose and complete all repairs in the HFC network. Serves as a role model/mentor and provides leadership in the areas of installation, HFC network maintenance, and overall performance.
What you will do to contribute to the company's success
Performs all the essential duties and responsibilities of the Senior Field Technician (refer to job description for job code 709) at least 50% of time.
Uses electronic test equipment to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer-owned equipment to the output.
Trains new Field and Senior Field Technicians.
Trains Lead Technicians as directed by Technical Operations Manager.
Inspects and evaluates completed field work.
Qualifications
One year certificate from college or technical school; or three to four years related experience and/or training; or equivalent combination of education and experience.
Must successfully complete Leadership and Supervisory Skills course within one year of becoming Lead Technician. Must have successfully completed all Cable One Technical Training Center courses through Senior Field Technician and Advanced Technician if applicable.
Valid driver’s license and a good driving record.
This position requires the ability to work a variable schedule.
This position may require occasional travel.
Core Competencies
Committed: Values each and every customer, while working hard to keep their business and support our communities.
Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Additional Perks
Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
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