Hybrid position located in Miami Florida
The role of a Customer Care Professional is a key position within Assurant because you are the voice of our organization.
Acting as the customerâs primary point of contact, you will:
Receive in-bound calls from customers who want to open a claim
Listen, solve problems, answer questions and work with them to find a resolution
Use your expertise to proactively make recommendations that will help customers avoid future issues
What you will enjoy:
The variety of work - every day and every customerâs situation are unique
Being part of a high performing, collaborative and supportive team
Competitive compensation and paid time off
Medical benefits begin on your first day
Career advancement opportunities
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The ideal candidate will have:
Relentless drive to provide exceptional customer service
Excellent communication and listening skills
Strong attention to detail and problem-solving skills
Ability to adapt to change and work well in a fast-paced environment
Ability to multi-task using technology while handling calls
Minimum high school diploma or GED
2+ years of customer service experience
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We are hiring for:
Full-time: This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8-hour shifts, but shifts can change to meet business needs, so it is important that you have open overall availability
Hours of Operation: Monday-Friday 8am-9pm EST, Saturday and Sunday 10am 6:30pm. Working in the office every Tues & Wed.
We do pay shift differentials for night, and weekend schedules worked
When you start, we train you:
Itâs a combination of virtual âclassroomâ & âon the jobâ training that is typically 4 weeks long, but duration can vary
Hybrid training hours are typically Monday through Friday from 8am â 5pm EST with a lunch break. Subject to change
Pay Range:
$15.03 - $25.16Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And weâll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
Whatâs the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune Americaâs Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the worldâs leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
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