LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!
PRIMARY FUNCTION:
Provide point-of-sale and infrastructure support for customer-facing technology at this venue. Provide technical support to the business team based out of this location. In addition, as time permits, this role may be asked to provide complementary support to large events at other venues within the region or at other office locations. The person in this position is expected to take ownership of assigned tasks and incidents and work them through to resolution whenever possible, escalating to the Venue Tech Supervisor or IT Manager. Hands-on familiarity with POS solutions, desktop computers, printers, tablets, and other end-user devices is important to be an effective member of this team. Legends strives to build resiliency into the solutions we deploy; however, issues do arise. When an unplanned incident is encountered, team members are expected to remain calm while assisting with troubleshooting and communication. A strong customer focus and positive attitude are essential. Knowing when to escalate and involve other technology team members or vendors should come naturally as part of the standard support protocol for the venue. Previous experience in a fast-paced help desk or technical support environment is preferred for candidates in this role. The goal of this team is to prepare thoroughly before each event so they can effectively support operations throughout the event while maintaining a strong presence in the stadium.
PRINCIPAL DUTIES & RESPONSIBILITIES:
Work as part of the Event Technology Support Team
Stay in radio and MS Teams contact with other team members and the Supervisor/Manager at regular intervals
Provide support to a designated zone of the stadium and remain available to assist Legends operations in that area, with overlap as incidents dictate
Assist with equipment setup and teardown as needed
Maintain a high level of support and client satisfaction at all times
Perform Tier 1 support across the site and escalate issues when appropriate
Learn, understand, and share known issues with team members as needed
Assist in assessing the operational impact of incidents and communicate relevant updates to the team
Pay close attention to time-sensitive requests and prioritize tasks to minimize internal or external customer impact
Validate that reported issues have been fully addressed and that expected functionality has resumed
Support and adhere to established IT standards, procedures, and best practices
Communicate effectively with stakeholders and escalate to the Supervisor when necessary
Perform other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES:
Keyboarding skills and computer proficiency, including working knowledge of Microsoft Office
Excellent interpersonal, written, and verbal communication skills
Must be detail-oriented, organized, service-oriented, and responsible
Strong customer service skills
Ability to work independently and as part of a team
Eagerness to work in a rapidly changing, diverse environment
Ability to analyze user needs, troubleshoot problems, and help identify acceptable solutions
Ability to perform effectively under supervision while handling assigned responsibilities
Working knowledge of POS systems, printers, peripherals, desktops, laptops, and PC applications
Basic understanding of intranet and internet technologies, servers, networking, and telephony
Basic to intermediate understanding of network troubleshooting, including TCP/IP, VLANs, and wireless
Experience working with managed service providers is a plus
Ability to maintain confidentiality of information and systems
Understanding of security and compliance-related practices
Must be able to sit, stand, walk, or perform a combination of the three for up to 10 to 15 hours per day
Must be available and willing to work weekends and holidays as needed to support Legends business operations
MINIMUM QUALIFICATIONS:
Must be at least 18 years old
High school diploma or GED required
Associate degree in a technology-related field preferred
Experience with POS platforms such as MyVenue, Square, Mashgin, and Tapin2
CompTIA A+ or Network+ certification desired
1+ years of service desk, help desk, or technical support experience
1+ years of experience supporting TCP/IP networks and wireless environments
1+ years of hands-on experience with Windows operating systems
1+ years of experience with Microsoft Office and other business applications
1+ years of experience supporting Samsung or Apple tablets
1+ years of experience supporting audio/video equipment
1+ years of experience supporting a POS system
1+ years of experience with antivirus and device imaging systems
Experience providing basic user support or technical training is a plus
ITIL knowledge or certification is a plus
PHYSICAL REQUIREMENTS:
Constant standing, walking, bending, and repetitive motions with the ability to stoop, lift, turn, push, grasp, handle, and reach. Able to perform normal lifting of stock up to 50 lbs.
DISCLAIMER: The above is intended to describe the general contents and requirements for the performance of this job. It is not intended to be construed as an exhaustive statement of duties, responsibilities or requirements
WORKING CONDITIONS:
Location: On-Site at Angel Stadium in Anaheim, CA.
COMPENSATION:
Hourly Rate: $19.18 Part-Time Seasonal
NOTE:
The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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