Food and Beverage Manager - Wilmington Convention Center

Position:        Food and Beverage Manager

Department:  Food and Beverage

Reports To:    Food and Beverage Director

FLSA:              Full-Time Exempt

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues.

Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

Manage all food and beverage services for the facility, to include services in support of banquets, meetings, bars, and concessions. Ensures all food and beverage services operate efficiently and consistently within WCC quality standards. Oversee presentation and service of food and beverage products to ensure the highest quality at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Banquets and Meetings

• Fulfills appropriate service requirements per each Banquet Event Order (BEO).
• Coordinates with kitchen staff and other functional areas on the timing and production of service.
• Manages the break-down activities associated with each event, ensuring event areas and service hallways are clean and orderly.

Concessions

• Fulfills appropriate service requirements per each Concession Event Order (CEO).
• Manages the full operations of the concession area during an event.
• Ensures that staff is properly trained for food/alcohol service.
• Maintains proper cash handling/inventory in accordance with ASM policies.
• Ensures that transfer sheets are accurate and complete.

Bars

• Manage beverage inventories, order supplies, receive orders and follow appropriate liquor controls to comply with local regulatory requirements.
• Ensures that each bar operates effectively according to Savor Safe Beverage Program.
• Maintains proper cash handling/inventory controls in accordance with ASM policies.

Administrative

• Schedule various types of labor required within fiscal budget for each event.
• Maintains payroll accuracy for regular employees and time sheet accuracy for all other employees.
• Orders and maintains inventory of linens, uniforms, and small ware.
• Accounts for and reconciles point-of-sale systems and revenues.

• Ensures the maintenance of a Health Department score of 95 or higher.
• Hires and trains all Servers, Cashiers, Bartenders, and Captains.
• Conducts pre-shift meetings with assigned staff to reinforce training, provides updates on procedures and practices, and receives feedback from service personnel.
• Actively participates in pre-function in-house and client meetings as a representative of the Food and Beverage department for events.
• Maintains an active role in the local hospitality community and professional associations.

SUPERVISORY RESPONSIBILITIES    

In accordance with ASM’s policies and applicable laws, supervises all wait staff, bar staff and concessions staff. Responsibilities include interviewing, hiring, and training employees; planning, scheduling, and assigning work; appraising performance; disciplining employees in conjunction with Human Resources; addressing issues and resolving problems. This position is also responsible for the supervision of all other types of employees staffed for any major events. May act as WCC “Manager on Duty” during events as needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE        

• Associate’s degree in hospitality management or related field. Experience equivalency considered in lieu of degree requirements.
• Minimum three years of food service management experience in restaurant, hotel, country club or another similar environment.
• Demonstrated knowledge of banquet services and operations.

SKILLS AND ABILITIES

• Strong orientation to excellent customer service and hospitality.

• Attention to detail and consistency in every aspect of service.
• Advanced oral and written communication skills.
• Ability to oversee multiple events and effectively manage each one.
• Excellent organizational, planning, and interpersonal skills.
• Ability to manage financial information and meet budget goals.
• Ability to maintain Serve-Safe certification.
• Design skills to develop creative buffet, product, and display presentations.
• Ability to function effectively in a fast-paced, team-oriented environment.
• Ability to respond quickly and resourcefully to internal and external issues.
• Ability to remain flexible and adapt to unforeseen problems and concerns.

COMPUTER SKILLS  

• Proficiency with Microsoft Office Products, to include Word, Publisher and Excel.

OTHER QUALIFICATIONS 

• Must be able to work irregular hours, including weekends and evenings, as dictated by event schedules. Frequent long hours will be required.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site – Wilmington Convention Center

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility with substantial walking required; to stand for long hours during events; to stoop, lift up to 50 pounds, and move equipment such as chairs, tables, and kitchen equipment. This position may be exposed to outside elements.

NOTE

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.