Customer Service Representative â Arrow Global Supply Chain Services
Arrow Global Supply Chain Services is a division of Arrow Electronics that manages highly complex, high-volume global supply chains for large OEMs and suppliers.
This means our Supply-Chain-as-a-Service offering is built on top of 85 years of Arrow Electronicsâ leadership in the electronics industry. We accelerate our customersâ direct electronics supply chains into the future by leveraging Arrowâs seasoned industry experts, best-in-class processes, world-class systems and infrastructure, and extensive global reach.
ABOUT THE ROLE
As a Customer Service Representative, you will be a key part of our global service organization with Service Centers located in Sweden, China, Hungary, and Mexico. You will act as the primary point of contact for our customers, ensuring exceptional service delivery and efficient issue resolution. Your focus will be on building strong relationships, maintaining satisfaction, and coordinating internal teams to meet time-critical supply chain needs.
This role requires a proactive approach to managing customer inquiries, resolving issues, and maintaining operational excellence in a fast-paced, global environment.
What You Will Be Doing
Serve as the main contact for customers, managing daily communications via email, phone, and internal tools.
Be responsible for the Order to Invoice Process including but not limited to: Order entry & customer backlog maintenance.
Monitor and track customer orders to ensure timely and accurate delivery.
Coordinate internally with different teams to resolve issues quickly and effectively.
Proactively manage customer expectations by providing updates, handling escalations, and addressing concerns.
Manage customer supply shortages
Resolve shipment and invoice discrepancies
Create and send out defined reports to the customers on a regular basis
Collaborate with internal teams to optimize service performance and enhance customer satisfaction.
Analyze order patterns and customer feedback to identify improvement opportunities.
Maintain accurate system data and customer profiles.
Participate in customer meetings and calls as needed to support long-term relationship building.
What We Are Looking For
2â3 years of experience in customer service, order management, or a similar role.
Strong interpersonal and communication skills, including fluency in English (written and spoken).
A customer-first mindset with a passion for delivering top-tier service.
Excellent problem-solving, time management, and multitasking abilities.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a global team.
Experience in working with international customers is a plus.
What We Offer
MyBenefit platform with Multisport.
A dynamic work environment within a leading global company.
Opportunities for professional and personal development.
Daily collaboration with international customers and teams.
A friendly atmosphere and a focus on work-life balance.
The chance to be part of an innovative and forward-thinking organization.
Arrow is an equal opportunity employer, committed to creating a diverse and inclusive work environment for all qualified individuals. Our employees live in a world of âFive Years Outâ where new technologies, materials, and ideas transform the future. Do you want to be part of whatâs next?
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