About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.
We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
Visit www.perk.com to learn more.
The role:
As soon as a customer has signed, the implementation team is responsible for the onboarding of customers on the Perk platform, and providing recommendations to optimize the client experience. We guide new customers from signup to launch, providing consultative, administrative, technical, and educational support to maximise the client's experience with the Perk platform.. As a Senior Implementation Specialist, you will be responsible for onboarding and successful Perk adoption of our Enterprise clients within the French Market. You will be responsible for defining the best onboarding strategy, leading the change within the customer's organisation and providing support in any technical aspects related to integrations and account set up. You will not only be a subject matter expert on TK product and onboarding best practices and you will deliver 7 star experience for our clients during the onboarding process!
What you’ll do:
Prepare and execute onboarding plans through the use of project management.
Be the subject matter expert in the area of change management and adoption, by leading our customers through the journey of introducing a new travel tool and policies in their organisation.
Drives client onboarding forward by providing influential recommendations and creating urgency for client stakeholders.
Lead cross-functional projects and ensure all internal stakeholders are aligned and cooperating towards the common goal of full ramp up of the customer.
Be the first point of contact for client escalations during implementation.
Prioritise accounts based on client and business needs.
Simplify complex technical information for all audiences.
Serve as the first point of contact for client escalations during the implementation process, always delivering 7 star service.
Provide technical support to clients as they set up integrations to marketplace partners or custom-built API solutions.
Proactively identify best practice recommendations and provide them to the client, based on acquired experience and data-driven best practice recommendations (not just reactively answering questions / inquiries from customers).
Manage the rollout of a new platform for your clients; providing guides, templates and recommendations to the client on how to ensure adoption and long-term success of the platform.
Validate client configuration and account satisfaction by monitoring client booking behaviour post-implementation and proactively offering support or recommendations.
What we look for:
Proven track record of successfully managing and delivering complex projects in an international environment
Organized and structured way of working, with good capabilities to analyze and deliver recommendations
Able to develop relationships with all levels of the organization, both internally and externally, and adapt the communication accordingly
Excited by challenges and have a personal drive to make a difference
Excellent problem-solving and process optimisation skills, with the ability to identify inefficiencies and implement effective solutions.
Comfortable working in a fast-paced, high-growth environment and managing competing priorities.
What you need to succeed:
Excellent communication skills in English and French (additional languages are a plus)
Highly organised, with strong administrative skills and a proactive, can-do attitude
Strong attention to detail, ensuring accuracy and high-quality outcomes
Customer-focused, with a commitment to delivering a seamless experience
Positive and motivated, with a strong willingness to learn and grow
Calm under pressure, able to manage deadlines and multiple stakeholders effectively
Tech-savvy and a fast learner, comfortable with new tools and systems
Ownership mindset, driven to deliver results and go the extra mile
Ability to work with larger accounts, managing higher expectations, larger customer stakeholder groups, and higher customer demands.
What’d we’d like but not essential:
2-5 years experience in project management
Prior experience in a SaaS implementation role
Prior startup experience
Our benefits:
Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of vacation days plus public holidays
Take control of your physical health with your choice of private healthcare or a gym allowance
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Make your money go further with our flexible compensation plan
Focus on your family with 17 weeks’ paid parental leave during your child’s first year
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
Broaden your horizons with up to 20 "Work from Anywhere" days per year
Nurture your language skills with in real-life English, Spanish and Catalan lessons
Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
Let us help you move to one of our hubs with relocation support
How We W
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