Lead UX Designer

We’relooking for aLeadUX Designer to thoughtfully contribute to our award-winningelectronic health recordand healthcare revenue cycle product,athenaOne.  

In this role, you will help lead the UX portion of our product development processformulti-disciplinary agile R&D teamsconsisting of product managers, developers, data analytics specialists, and service operations agents — not to mention ourcustomers— to define, design and test workflows that empowermedical providers, coders, and billersto effectively manageand performcore claim preparation, submission,and resolution tasks.We’reworking to turn acomplexand sometimes cumbersome set of processes into a more unified, intuitive, satisfying, and empowering experience for our users.This role is based in Boston,MA. 

As a successful candidate, youarea champion for users and embrace the challenge of solvingthe difficultproblems that present the greatest opportunities to ease the burden on healthcare workers.You’lldevelop a clear point of view about UX decisions andtradeoffs andcollaboratewith product andengineeringleadstogetthem implemented. You will function well both independently – making well-informed design decisions on your own – and in collaboration with cross-functional partners in product, engineering, and other disciplines. 

You have an eye for design, and the ability to spotsmall detailsthat others might miss. You love finding ways to drive incremental but significant improvements that keep us moving towards a greater long-term visionthat you helped define. You bring curiosity, empathy, and a sense of humor to everything you do.If you are looking for a company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you. 

Job Responsibilities

• Plan and conduct primary and secondary research efforts

• Synthesize your research to arrive ata clear framing of the problemstobe solved

• Drive alignment through strong product design narratives

• Design scalable, web-based product experiences

• Produce detailed designconceptsand specifications for team projects

• Identifyopportunities for improvement in existing products

• Make tradeoffs and decisions about project scope, design strategy, and implementation 

• Seek out and incorporate feedback from users and cross-functional teams

• Promote anddemonstratedesign best practices for product owners, engineers, and more junior design collaborators

Design Strategy & Planning

• Build deep understanding of user workflows and domain needs through research and analysis

• Own the information architecture and end-to-end experience for a major product area

• Define high-level workflows and experience frameworks to guide Agile teams

• Influence product roadmaps by aligning design vision with business and technical priorities

• Ground design decisions in user research, data, and success metrics

• Facilitate cross-functional teams in building deep empathy for users and understanding real-world needs

Design Execution

• Frame complex, user-centered problems andfacilitatealignment

• Create sketches, wireframes, and prototypes to communicate andvalidateideas

• Partner with Product and Engineering to ensure delivered solutions meet design intent and quality standards

Qualifications

• 5+ years of professional design experience, preferablyincludingenterprise, financial, or healthcaresystemsrequired

• Experience leading significant product design initiatives, ideallyin the enterprise space

• Experiencedrivingcross-functional, cross-product, and/orcross-geo collaborations

• Experience solvinghighly complexproblems for users

• Self-directed and comfortable making decisions without perfect information

• Interest in developing a deep understanding of the US healthcare space

• Interest in or experience working with agile/scrum teams

• Ability to articulate your rationale for design decisions

• Portfoliodemonstratingexcellentunderstandingof problem framing and design communication, great interaction design skills, andattention to detail