Field Tech - Site Support

Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology

Job Description:

We have a Field Tech - Site Support role available that is based in Whyalla and the surrounding area, to be successful the candidate would be required to pass a national Police check and scope of rostered out of hours support (on call).

Responsibilities:

Do you believe that you can?:

• Provide high-quality desktop support to all types of users including at an executive level.
• Initial set up and support of laptops, desktops, mobiles, and peripherals.
• Support users face to face, Via telephone, and/or remote support tools.
• Complete routine maintenance of standard hardware such as laptops/mobile devices.
• Accurately manage and track business assets, requests, and incidents.
• Prioritise new support requests and existing work orders.
• Record and maintain accurate service details, time records and job notes.
• Maintain awareness and active involvement in safety to prevent injuries to yourself, colleagues, and customers.
• Work within the time limits as assigned for specific tasks.

Knowledge and Skills:

All you need is to have proven experience in:

• Basic hardware and operating system familiarity.
• Strong attention to detail and accuracy.
• Ability to multitask.
• Great interpersonal skills.
• Excellent verbal and written skills.
• Excellent customer service skills.
• Ability to function in a fast-paced deadline-oriented environment.
• Professional demeanour.
• Excellent time management skills.
• Strong Customer relationship building skills.
• Good teamwork with peers and company personnel.
• Have a currant Australian drivers Licence.
• And be able to pass the Company’s background check requirements. (including but not limited to National Police Check and DHS checks)

Do People Describe You As:

• An eager learner, who is excited to expand knowledge and gain experience working with and supporting the latest technologies?
• A fantastic communicator, who does everything in your power to meet customers’ needs & as someone who follows up to make sure you did the work right?
• Someone looking to tackle an intense but rewarding & exciting role?

We are an Equal Opportunity Employer  

DXC is proud to be an equal opportunity employer, and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.  

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities. 

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.