Sr Analyst Desktop Support at DXC Site in Halifax

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

About The Role

DXC Technology is seeking a highly motivated team member, to provide Desktop Support services at our Halifax site- Nova Scotia.

What You´ll Do:

• Providing telephone and email support for all applications, proprietary programs and computer equipment used by the firm
• Ensuring the 2nd-level support is monitored at all times during hours of operation.
• Desktop support:  IMAC’s Installations, Moves, Additions and Changes, Break-Fix of all in-scope managed devices, Hands and Eyes Support to visually verify the state of managed devices, Desktop Support including special project activities, Asset Management & Stock Management
• To manage the lifecycle of loan user equipment
• Responding to requests in a courteous, professional, and appropriate manner
• Documenting requests using a ticketing system. 
• Assessing and resolving all support requests based on urgency, type of issue and available resources.
• Applying problem-solving techniques to resolve Help Desk issues prior to escalating. 
• Troubleshooting and diagnosing software and hardware problems and arranging for repairs as appropriate.
• Knowledge of networks is an asset
• Onsite daily at client location in Halifax, NS
• Other duties as assigned

Who You Are:

• Must hold Secret Level II Security Clearance (Canada)
• Bachelors degree in an IT related field or Minimum 2 years hands on experience as Desktop Support
• Must be legally authorized to work in Canada without requiring sponsorship now or in the future.
• Must have ticketing system experience (preferably ServiceNow)
• PC/Desktop Support knowledge including Microsoft Windows 11 and office applications
• Administering Windows Share\File permissions.
• Mobile connectivity (E.g. secureID/MAS/ )
• Knowledge of MCM (formerly SCCM)
• Good knowledge of HP Workstation, Desktops & Laptops
• Ability to support incidents & issues raised on the Service Desk

Work Environment

At DXC Site in Halifax, Nova Scotia.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.