Job Title:
Senior Training and Quality ManagerJob Description
Join Our Team as a Senior Manager of Training & Quality!
Are you a dynamic leader with a passion for empowering others and a knack for technical expertise? Step into an exhilarating role as our Sr. Manager of Training & Quality, where you'll lead a talented team of Client Training Associates in providing top-notch technical support and innovative training solutions for our clients. Be part of a company where your impact truly matters!
Your Adventure Awaits:
Lead with Purpose: Drive and inspire a team of Client Training Associates, ensuring seamless support and guidance as they tackle technical challenges head-on. Your leadership will steer them towards success and satisfaction!
Master of Coordination: Take charge of organizing backlog and live support schedules, ensuring a seamless transition to our cutting-edge product. Your strategic planning will be key to our team's success.
Champion of Knowledge: Oversee the training of both internal and external clients, sharing your expertise and providing valuable insights to various departments through product overviews and conversion mapping.
Trailblazer in Training: Design and deliver captivating course agendas, tailor curriculum content to diverse learner needs, and align with customer goals to create an unforgettable learning experience.
People Developer: Conduct performance reviews, schedule trainers for seamless conversions, and lead engaging status meetings. Your ability to manage and nurture talent will fuel our team's growth.
Engagement Expert: Analyze training feedback, manage conflicts with finesse, and conduct internal classes to keep our staff knowledgeable and ready to tackle any challenge.
Problem-Solving Pro: Provide swift and competent software support, rapidly identifying and resolving issues for clients.
What You Bring to the Table:
Educational Foundation: A Bachelor's Degree in a related field from a four-year college or university is preferred, along with ten years of relevant experience, including two to four years of progressive management experience.
Communication Excellence: Outstanding written and verbal communication skills, with the ability to effectively present information to both internal and external associates.
Technical Savvy: Advanced Microsoft Office skills to streamline operations and enhance productivity.
Organizational Prowess: Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment.
Leadership Excellence: Demonstrated ability to mentor, coach, and provide direction to a team, fostering a professional and customer service-focused environment.
Initiative and Ownership: Showcasing a proactive mindset with a focus on continuous improvement.
Adaptability and Flexibility: Willingness and ability to travel as needed.
Group Management: Experience managing functional groups and leading them to success.
Join us and bring your passion for training and leadership to a company that values innovation and excellence. If you're ready to take your career to the next level and make a significant impact, we want to hear from you!
Apply now and be a part of our exciting journey!
Location:
ZAF Cape Town - 18 Main Rd, Claremont, Cape Town, 7708Language Requirements:
Time Type:
Full timecnx