Cloud Solution Architect – Microsoft Teams & Teams Phone- Italian Speaking

Job Title:

Cloud Solution Architect – Microsoft Teams & Teams Phone

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Role Overview:

We are looking for an experiencedCloud Solution Architect (CSA) with a strong specialization inMicrosoft Teams and Teams Phone.

As part of Global Delivery, you will deliverscalable, repeatable, and high‑quality technical engagementsfor enterprise customers worldwide, helping themmodernize collaboration and voice platformsacross hybrid and cloud environments. You will act as atrusted technical advisor, guiding customers through adoption, migration, and optimization of Microsoft Teams workloads, including enterprise voice scenarios.

Key Responsibilities

• Lead and deliverremote and hybrid customer engagementsfocused on:
  • Microsoft Teams (Chat, Meetings, Collaboration)
  • Teams Phone(Calling Plans, Operator Connect, Direct Routing)
  • Teams Rooms and meeting experiences (where applicable)
• Design and implementmodern collaboration and voice architectures, aligned with Microsoft best practices.
• DriveTeams and voice modernization journeys, including:
  • Migration from Skype for Business or legacy PBX systems to Teams
  • Teams Phone readiness, design, and rollout
  • Voice integration scenarios (Direct Routing, Operator Connect)
• Providetechnical leadershipduring assessment, design, deployment, and optimization phases.
• Act as asubject matter expert (SME)for Teams and Teams Phone within Global Delivery.
• Collaborate with other CSAs, partners, and field teams to ensureconsistent and repeatable delivery at scale.
• Support operational readiness, service reliability, and governance best practices.
• Capture and sharetechnical patterns, best practices, and lessons learnedwithin the CSA community.

Required Technical Skills

• Deep hands‑on experience with:
  • Microsoft Teams
  • Teams Phone
• Strong knowledge of:
  • Teams calling architecture and media flows
  • Direct Routing, Operator Connect, and Calling Plans
  • Teams meetings, conferencing, and collaboration features
• Experience with:
  • Microsoft 365
  • Microsoft Entra ID (Azure AD)
  • Identity‑based access and authentication models
• Solid understanding ofhybrid and cloud‑native collaboration architectures.

Preferred Qualifications

• Experience with:
  • Skype for Business to Teams migrations
  • Enterprise voice and telephony environments
  • Teams Rooms and certified devices
• Knowledge of:
  • Network readiness and media optimization
  • Security, compliance, and governance for Teams workloads
• Microsoft certifications related to:
  • Microsoft Teams
  • Microsoft 365
  • Cloud and Modern Work solutions (nice to have)

Professional Skills

• Strongcustomer‑facing and communication skills.
• Ability to translate complex collaboration and voice scenarios intoclear architectural guidance.
• Comfortable operating in aglobal delivery, remote‑first model.
• Proactive, structured, and outcome‑driven mindset.
• Ability to work cross‑functionally with sales, delivery, partners, and engineering teams.

Location:

Italy - Work at Home

Language Requirements:

Time Type:

Full time