Cloud Solution Architect - AI solutions & Copilot Chat (F/M/D)

Job Title:

Cloud Solution Architect - AI solutions & Copilot Chat (F/M/D)

Job Description

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey toward greater opportunities and brighter futures.

Position Summary: We are looking for a Cloud Solution Architect (CSA), specializing in AI solutions and Copilot Chat, who is passionate about driving our customers’ AI transformation journey with Copilot Chat, Agents, and M365 Copilot. This customer-facing role serves as a strategic advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and ROI.

What you will do in this role: In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

• Be a trusted advisor and drive business value through AI Transformation.
• Drive Customer Success by leading architectural design and stakeholder engagement.
• Leverage Agentic AI through Copilot prompt engineering and agent-building expertise.
• Explore growth opportunities by partnering with technical and sales teams.
• Accelerate Customer AI Transformation Journey and engage in relevant communities.
• Embrace a growth mindset and act as the voice of the customer.
• Learn-it-all with continuous self-directed learning.

Your qualifications: We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are fluent in German and English with strong communication skills.
• Demonstrate strong customer-facing and advisory skills in a technical domain.
• Have experience in large enterprise environments and hold a relevant Bachelor’s degree with 4+ years’ experience in related fields.

It will be a plus if you:

• Have AI solution development experience with declarative or custom engine agents.
• Show proficiency in programming and automation languages and tools.
• Are skilled in troubleshooting & optimizing AI deployments.
• Understand security and responsible AI practices.
• Have experience in ecosystem integration with Microsoft 365.
• Hold relevant Microsoft certifications.

Location:

DEU Work-at-Home Dusseldorf

Language Requirements:

Time Type:

Full time