Principal Accountabilities
● Respond to questions on basic administrative HR procedures and practices via multiple channels within our HR Solutions center (e.g., e-mail, phone, and case management system). Answer basic HR policy-related questions for both managers and employees, and escalate as appropriate. Perform routine administrative processes (40%)
● Educate clients of services available to them and ensure accountability towards self-service tools such as Workday (Arrow’s HRIS) and other systems. (25%)
● Utilize Workday to process specific employee-related transactions. (25%)
● Continuously suggest process improvements focusing on standardization related to HR programs, initiatives and inquiries. (10%)
Job Complexity
● Entry level job with limited prior relevant training or work experience
● Acquires basic skills to perform routine tasks
● Work is prescribed and completed with little autonomy
● Has limited discretion to vary from established procedures
● Works with either close supervision or under clearly defined procedures
Experience / Education
Typically requires a minimum of 1 year of experience. For warehouse jobs: Typically requires at least 5 years of experience.
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