Our Company
At Quantum, we connect global brands with high-intent consumers. We turn intent into action and complexity into clarity.
Our Mission is clear, to help smarter, faster buying decisions. Our vision, to be the world’s most used digital comparison service, delivering value and simplicity to millions.
We drive growth through data-driven affiliate marketing built for performance from day one. Every campaign is measurable, optimised in real time, and designed to scale.
With in-house tech, full-stack analytics, and a compliance-first mindset, we give our partners an edge. We drive confident decisions and growth in regulated and high-growth sectors. We’ve helped ambitious brands grow faster, smarter, and globally.
The Role
As Head of CRM, you will lead the strategic planning, design, and execution of our customer communications programme across all outbound channels and brands - spanning conversion, retention, and reactivation.
You will own the performance and optimisation of the CRM programme, ensuring it delivers against business objectives while remaining customer-centric and protecting the health of our channels and growing database.
Leading a London-based team of six (ranging from junior executives to managers), you will have the scope and support to meaningfully enhance the impact and effectiveness of CRM across the wider business. You will take a data informed approach, reviewing performance regularly, identifying optimisation opportunities, and championing both incremental improvements and innovative strategic initiatives to improve engagement and results.
With multiple brands, verticals, and markets, sophisticated use of data and dynamic content is critical. We are looking for a technically strong marketer with hands on experience in Salesforce Marketing Cloud (SFMC) and ideally Adobe Campaign. You should be comfortable working with HTML emails, advanced segmentation and suppression logic, and have experience launching new brands including IP warm ups. Experience within a multi brand, multi market organisation is highly desirable.
At this level, we expect you to be the subject matter expert deeply committed to customer centricity, invested in developing your team, and technically capable of delivering excellence.
Key Responsibilities
Lead, support, and develop a team of six
Own relationships, performance, and budgeting for all CRM systems and agency partners
Develop and execute multichannel CRM campaigns (email, SMS, push notifications, in app messaging), ensuring relevance and performance
Oversee the full customer lifecycle, delivering optimisation across acquisition, retention, and reactivation
Use data and reporting to inform both strategic direction and tactical improvements
Collaborate with marketing, product, affiliate, and other cross functional teams to deliver projects aligned with business objectives
Support growth across new verticals, markets, and the core lead generation business
Ensure compliance with regulatory and licensing requirements across all regions
Act as the voice of the customer within the organisation
About You
7-8+ years of CRM experience
Experience managing and developing teams of three or more
Strong attention to detail and a high standard of work quality
Hands-on experience with Salesforce Marketing Cloud
Working knowledge of HTML for email
Solid understanding of segmentation strategies, suppression logic, and waterfall approaches
Experience building processes and documentation
Strong end-to-end project management skills
Good understanding of email deliverability best practices
Experience across email, SMS, and WhatsApp channels
Highly analytical and comfortable working with complex data
Excellent written and verbal English communication skills, including newsletter copywriting
Able to manage multiple priorities and adapt thoughtfully in a busy, deadline-driven environment
Collaborative, cross-functional team player who builds strong relationships across departments
Comfortable navigating pressure and delivering to a high standard
Collaborative and grounded - you value your team, your customers, and the perspectives of those around you
Desirable
Exposure to Adobe Campaign
Experience launching new brands
What You’ll Get
Private Health Care (Bupa)
Hybrid Working (3 days in office)
Travel Insurance
Competitive Base Salary
Company Bonus Scheme
Market-Leading Training Programme
Recognition & Reward Scheme
Annual Company Conference (previous destinations: Vienna, Bologna, Dubrovnik, Thessaloniki)
Regular Happy Hours & Team Lunches
Free Coffee, Drinks & Snacks
What’s the next step?
Our hiring process ensures we're recruiting the right people for the role. We ensure that people are as suitable for us as we are for them.
If you like the sound of what we're all about at Quantum and want to join a team where you can make an impact, please apply or contact us at careers@quantum.media.