Property and Casualty Customer Service Representative

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary

Acrisure is seeking a customer service representative to support our aerospace and aviation team. This is a great entry-level opportunity for someone who enjoys working with people, is detail oriented, and is interested in building a career in the insurance industry. In this role, you will assist clients and internal teams with policy servicing, data entry, and general account support. You will work with a variety of aviation clients, including corporate and private aircraft owners, while learning the fundamentals of insurance and client service.

Responsibilities

• Assist clients with policy related requests, including applications, policy updates, and premium payments
• Help collect and organize renewal information for assigned accounts
• Review policies and documents to ensure accuracy and completeness
• Maintain accurate client records within the agency management system
• Document client interactions and updates in internal systems
• Communicate with clients via phone and email in a professional manner
• Support incoming calls and provide general assistance as needed
• Collaborate with team members to ensure a positive client experience

Requirements

• Strong communication and interpersonal skills
• Customer service mindset and willingness to learn
• Strong attention to detail and organizational skills
• Basic computer skills, including Microsoft Word, Outlook, and Excel
• Ability to work both independently and as part of a team
• Strong time management skills and reliability
• Ability to perform basic calculations related to premiums and percentages
• Previous office, customer service, or insurance experience is helpful but not required

Education and Licenses

• High school diploma or equivalent required
• Associate’s degree or prior office experience preferred
• Insurance experience is not required; training will be provided and licensing may be pursued as part of future career growth

#LI-Hybrid

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.