Position Summary
The Assistant Operations Manager supports daily operations across scheduling, dispatch, customer service, and warehouse functions. This role is suited for an organized, service-driven professional who ensures efficient coordination of installations, inventory, and logistics to maintain smooth and accurate operations.
Essential Duties and Responsibilities
• Monitor emails and voicemails; ensure installation requests and schedule changes are addressed promptly.
• Meet with installers daily to review schedules and confirm tools, parts, and equipment needs.
• Assist with loading materials and preparing installation crews for the day.
• Support inbound call handling as needed.
• Review prior-day job paperwork; verify invoice accuracy and confirm payments are posted correctly.
• Update commission tracking and related records.
• Maintain installer schedules and ensure installations occur within promised timeframes.
• Prepare products for upcoming installations, including pre-assembly where applicable.
• Maintain warehouse organization, including space utilization, layout, and cleanliness.
• Support inventory control and optimize use of supplies and equipment.
• Receive deliveries; inspect, unpack, store, and report discrepancies.
• Review and verify product orders prior to submission.
Qualifications
• Years of experience in operations, dispatch, scheduling, warehouse management, logistics, or customer service.
• Strong communication skills for coordinating with internal teams and external partners.
• Highly organized with strong time management and multitasking capabilities.
• Professional, dependable, and able to work independently with a strong sense of ownership.
• Proficient with smartphones, tablets, and standard business software (email, calendars, CRM tools).
Nice to Have
• Experience in home services, home improvement or building-related industries.
Physical Demands
• Regular effective communication in person and over the phone.
• Frequent use of hands and fingers to operate devices, tools, samples, or product materials.
• Occasionally required to stand, walk, sit, bend, reach, and climb when assisting with showroom or receiving tasks.
• May involve limited exposure to outdoor conditions.
Work Environment
• Primarily office-based with a flexible, part-time schedule.
• Remote work options may be available for certain administrative tasks, based on business needs.
• Office environment typically has low-to-moderate noise levels.
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