Would you like to be based at the London offices of one of the largest international banks in the world?!
We are looking for a Workplace Support Team Leader (Community Host Team Leader) to ensure this prestigious bank remains trailblazer for positive visitor experience and service excellence.
Duties: -
- Be a key point of contact and escalation for the Community Manager, and the team of Community Hosts.
- Supervise resources to ensure full and effective staffing cover across all areas of the service
- Uphold the SOPs for all aspects of the Portico service
- Manage, maintain, and develop relationships with key stakeholders across the business, to recognise their needs and transfer these to the service
- Work closely and proactively with our client’s and teams on key projects
- Carry out regular audits of the service we provide to the client
- Take appropriate action to address service issues to the satisfaction of the client and company
- Proactively foster a one team approach with BaxterStorey
- Ensure that you are Security conscious. Be aware of and ensure that users follow security access control policies and have confidence in addressing this when it does not happen
- Participate in any project work around future co-working developments on site
- Attend all relevant meetings with updates of the service we provide
Shifts: 40 hours per week, shifts between 7:00-18:00 from Mon-Fri
Salary: £40,000