Wrist Service Center is looking for a Team Leader for Global Sales who will guide, monitor, and supervise the team members of his/her assigned team to achieve the goals and KPIs of the team. He/She will inspire the team by providing an environment that encourages open communication, team bonding, and adaptability.
What you'll be doing:
- Getting requests for quotes from Wrist customers.
- Creating a quote in the Wrist MS Dynamics AX12 ERP system based on the requirements of the customerās specification and translating it to the Wrist catalog items.
- Completing the customerās quotation in coordination with the Wrist's Sales and Purchase Department.
- Responsibilities related to maintaining and updating the Wrist product catalog.
- Tasks involved in the post-quotation study of items that were not recognized before the quotation was forwarded to the purchase department, which will acquire the items not in stock (buy-to-sell items).
- Various procedures are connected to our customers' needs and the scope of our service.
- Leads and develops team members.
- Manages the daily operations of the team.
- Collaborates with the Team Manager to complete daily workload, ensuring that the SLAs and KPIs are met.
- Provides extensive on-floor support for system and process inquiries and issues.
- Reviews standard operating procedures (SOP), process variations, and confirm membersā compliance and corrective actions.
- Contributes to the prompt and high-quality processing of daily transactions.
- Manages and monitors general mailboxes to ensure emails and issues are addressed on time.
- Conducts huddles with direct reports to review team performance and daily strategies.
- Arranges team leaves, shift schedules, and overtime work to ensure the workload is fully covered to meet the agreed SLAs.
- Works with other teams to share and implement best practices.
- Drives and supports project improvements.
- Responsible for new employees and low performers, as well as training and issue resolution.
- Maintains frequent dialogues with direct reports on performances.
- Supports and ensures seamless transition of new business within the scope of your responsibilities.
What we're looking for:
- Graduate of any 4-year course, preferably a Business or Supply Chain Management course
- Must have at least 2 years of Team Leader experience, preferably under a sales account or relevant.
- Proficient with Microsoft Office programs and AX12.
- A critical thinker with problem-solving skills, self-motivated, results-oriented; capable of working under pressure.
- Capable of coping in a fast-paced, dynamic setting.
- Excellent communication and interpersonal abilities.
- A flexible mentality that includes process and customer care.
- Thorough understanding of performance metrics
- Strong organizational skills to guide a team.
Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila
Work Set-up: Hybrid, Shifting schedules
At Wrist, we are committed to cultivating a culture of belonging where every individual feels seen, valued, and respected.
As a global company, we aim to reflect the communities we are part of, believing that our strength comes from diverse perspectives, experiences, and the unique contributions each person offers.
We welcome applications from all qualified candidates, and we are dedicated to maintaining a recruitment process that is inclusive, fair, and respectful.
By fostering a supportive workplace culture rooted in belonging, we lay the foundation for meaningful collaboration and shared success.