Job Description

Define and communicate user needs through journey maps, service blueprints, and experience models
Plan and conduct usability testing and research activities to inform design decisions
Design and iterate user flows, wireframes, and prototypes at appropriate fidelity
Translate complex service requirements into clear, accessible user experiences
Ensure designs meet accessibility standards (WCAG 2.2) and responsive design principles across web, mobile, and desktop
Collaborate with interaction designers, researchers, and product managers to align on user outcomes
Contribute to and maintain design documentation grounded in user needs and business requirements
Support knowledge transfer and design capability building across project teams
Champion user-centred design principles within multidisciplinary delivery teams

About Version 1

Version 1