Customer Success Manager Telekom Cloud

We are looking for a motivated and customer-focused Customer Success Manager to join our Open Telekom Cloud Marketplace team. In this role, you will play a key part in managing and enhancing the entire customer journey, supporting both marketplace consumers and partners. You will work closely with cross-functional teams including marketing, partner management, and technical support to ensure customers have a seamless and positive experience with our platform. 

This is a great opportunity for someone eager to grow into a customer success role, as prior extensive experience is not required. You will work directly alongside the team lead, acting as a trusted assistant while independently managing key responsibilities. 

Key Responsibilities 

• Customer Journey Management: Own and improve the end-to-end customer experience on the Open Telekom Cloud Marketplace, ensuring customer satisfaction and retention. 

• Customer Support: Assist customers with platform-related issues, coordinating with technical teams to provide timely and effective resolutions. 

• Partner Management: Manage relationships with marketplace sellers and partners, acting as their primary point of contact to facilitate smooth operations and collaboration. 

• Marketing Collaboration: Partner with the marketing team to design and implement targeted marketing activities and campaigns to engage customers and promote marketplace offerings. 

• Documentation & Tools: Maintain clear and thorough documentation using Confluence and track tasks, issues, and workflows with Jira. 

• ITSM Tools Usage: Utilize IT Service Management tools such as ServiceNow for incident tracking, service requests, and problem management. 

• Continuous Learning: Grow your skills in customer success, platform knowledge, and partner management through hands-on experience and mentorship.