As a Business Consultant & Application Manager* Sales, you support the global Sales organization through solid application management and targeted process and system consulting. You understand the essential Sales processes, master the relevant tools (ERP, CRM), and combine operational tasks with the strategic development of our digital Sales landscape.
Roles and Responsibilities
Consulting & Process Development
- Analyze and optimize Sales processes in close cooperation with the business department.
- Derive and describe change requests and support implementation with internal and external partners.
- Identify upcoming business needs and contribute to future‑oriented solution design.
- Preparation of workshops, decision papers, and cross‑functional alignments.
Application Management
- Analyze and resolve incidents, including root‑cause assessment and validation testing.
- Manage and support Sales applications (ERP/CRM), including basic configuration and system stability.
- Coordinate interfaces and external service providers.
- Support release activities, testing cycles, and quality assurance.
Collaboration, Communication & Enablement
- Ensure active, transparent communication with the business, ISM team, and external stakeholders.
- Facilitate meetings, moderate discussions, and manage escalations when required.
- Onboard new employees and conduct user trainings for Sales applications and processes.
- Prepare concise documentation for processes, systems, and changes.