The Role
As Head of Projects & Planning, you will hold full ownership of the Order Fulfillment Process (OFP) - from Sales handover through execution to final Service handover. You will ensure strong governance, commercial discipline, and structured delivery while building a high-performing project and planning organization.
You will report to senior management and be a central member of the local leadership team.
Key Responsibilities
End-to-End Project Accountability
- Lead the complete project lifecycle from Sales to Service handover.
- Ensure smooth machine run-in, FAT and SAT aligned with GMP standards and customer expectations.
- Drive high Customer NPS through professional stakeholder management and transparent communication.
- Implement structured governance, gate models, and risk management frameworks.
Commercial & Financial Performance
- Full P&L responsibility for the project portfolio.
- Secure margin performance, cost control, and disciplined change management.
- Ensure accurate forecasting, revenue recognition, and healthy cash flow.
Execution & Delivery Excellence
- Deliver projects on time, within budget, and to agreed quality standards.
- Drive milestone control, resource allocation, and cross-functional alignment.
- Act as escalation point for complex commercial or execution challenges.
KPI & Performance Leadership
Establish and drive a performance culture supported by clear KPIs and governance routines.
Operational KPIs include:
- On-Time Delivery
- Lead Time (Sales to SAT)
- First Time Right
- Resource utilization & planning accuracy
- Customer NPS
Financial KPIs include:
- Project Gross Margin
- Cost variance
- Change order recovery
- Cash flow
Performance boards, structured portfolio reviews, and operational cadence meetings are expected leadership tools.
Leadership & Organizational Development
- Lead and develop Project Managers and Planning professionals.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Drive competence development, behavioral standards, and constructive conflict management.
Value Stream & Continuous Improvement
- Optimize the end-to-end value stream across Sales, Engineering, Supply Chain, Production, Quality, and Service.
Implement Lean principles and continuous improvement initiatives across project execution and planning processes.